Interested to read daily News
Sakunthala Ramakrishnan
Quality Analyst
Thane
Summary
I have 8 years of experience in Client servicing, Service Delivery, and currently part of the Quality Auditor in Mxplayer.Bytedance I am handle Tamil & Sri lanka market quality and Accenture i worked in content moderation – Policy Team. Person with good ability of self-motivated, adaptability, confidence, and willingness to learn and ready to take new challenges. Learning never stops for me, I invest time to learn new things and increase my capability.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
3
3
Language
Work History
Quality Analyst
Mxplayer India Pvt ltd
Mumbai
05.2021 - Current
- Data Management
- Vendor management - Create RCA for weekly bases and share the feedback to individual.
- Worked closely with operation team in order to provide feedback on quality.
- Daily Vendor Production & Shrinkage shadowing and maintain the tracker my end
- Data extract in CMS manually on daily bases 10 to 15k videos assign to QA team.
- Part of creator tagging team during a month
- Managing Oops data daily bases and share the update every morning meet to the team
- Checking vendor Present HC, Shrinkage & day wise production.
Quality Analyst
Bytedance
Mumbai
05.2021 - 05.2021
- Working as a Quality auditor for Tamil, LK and Global market
- Improving the content management strategy for social media platform
- Create QA team RCA for weekly bases and share the feedback to individual.
- Ensure service measures are met according with the SLA.
- Responsible for providing feedback in vendor in a timely manner.
- Identify trending content highlighted to Policy team.
- Monitoring and validating Bad case tracker on daily basis to avoid any further discrepancy.
- Calibration with Adviser daily for moderators bad cases.
- Working on Appeals - MUM/HYD/ KOL Location
Sr Associate
Accenture
Navi Mumbai
08.2015 - 03.2020
- Working as a Policy POC for SAM, NA and UKIA market, where responsibilities are to communicate with the client and gather information regarding the project, streaming the process as per the latest trends.
- Core job is to cascade the update to the floor maintaining the update tracker.
- Responsible for calibrating error categories across the floor. Preparing error report
- Team wise RCA report, proposal for minimizing the error.
- Attaining Sync Calls.
- Providing training to the new employees
- Making process improvements through new ideas and update the same in process documents
- Providing EOD reports to the reporting manager.
- Reviewing accounts as per the Policy guidelines.
Associate
Barclays shared services
Chennai
02.2014 - 10.2014
- Payments Investigation regarding the amount needs to be paid for the month terms of payment, mode of payment services needs to be paid for the month.
- Checking BRU(Branch Recovery Unit) by Ledger
- Fund Transfer to the Customer Account (Identifier Account).
- Fund Transfer through Gateway message such as WD5 and WD20.
- Well trained and responsible for preparing EOD reports and appraising to my supervisors
- Managing investigation for Barclays Bank Singapore, and different type of enquiries.
- Handling the Q-tracker and R-tracker.
- Having good working experience in on STP, BRU and AR Calculations.
- Take Ownership of the task and be accountable for the decision made.
- Payment clearing in the priority basis.
- Resolving Queries & Issues arising within the process, doing quality check on the orders and Ensure smooth operational processes – Implementation, Improvements and changes within the team.
Education
High School Diploma -
Sarah Tucker Hr.sec. School,
Tirunelveli, Tamil Nadu 06.2004 - 03.2006
Bachelor of Arts - Economics
Sri Sarada College For Women, Monomaniam Sundarana
Tirunelveli, Tamil Nadu 07.2006 - 06.2009
Master of Science - Computer Engineering
National Engineering College, Anna University Chen
Kovilpatti, Tamil Nadu 07.2009 - 08.2012
Skills
Deep Knowledge of the Process/Policy
Interests
Cooking and Bike ridding
Cooking is something I find enjoyable and it is an easy thing. When I cook I like being creative I like making dishes that everyone can't make. I love cooking exotic dishes that make people wonder what I put in my dish to make it so magnificent.
Timeline
Quality Analyst
Mxplayer India Pvt ltd
05.2021 - Current
Quality Analyst
Bytedance
05.2021 - 05.2021
Sr Associate
Accenture
08.2015 - 03.2020
Associate
Barclays shared services
02.2014 - 10.2014
Master of Science - Computer Engineering
National Engineering College, Anna University Chen
07.2009 - 08.2012
Bachelor of Arts - Economics
Sri Sarada College For Women, Monomaniam Sundarana
07.2006 - 06.2009
High School Diploma -
Sarah Tucker Hr.sec. School,
06.2004 - 03.2006
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