Saleem Shaik

Seeking a technically challenging position in the Software industry where my skills and abilities can be put to use for improving organizational productivity, career advancement, and expanding knowledge and skills while being resourceful, innovative, and flexible.

11 years of experience as a Production Support & Support Manager. Good troubleshooting skills on MySQL, SQL Server, SFDC, SSIS, and IIS. Good analytical skills in reviewing error logs. Results-driven Product Support Manager offering year background identifying and executing product development vision by studying company financial goals and demands of value chain. Polished in preparing go-to-market strategies and analyzing customer experience to improve retention. Adaptable and diligent professional possessing excellent problem-solving and time management abilities.

• Date of Birth: 02/03/90
• Marital Status: Married

• Handling all Application Support issues
• Works with the implementation team to achieve smooth software releases to production support.
• Deploy and implement the application at client premises and adhere first-time users to use the tool software proficiently.
• Update new version releases.
• Providing Technical support to the Client 24/7.
• Analyzing the application Log and troubleshooting errors.
• Troubleshooting application report issues.
• Execute database queries and analyze the result.
• Review the Tomcat logs.
• Troubleshooting printing issues.
• Installation of Perl and reviewing the scripts.
• Providing training to the customers.
• Testing of the application including user acceptance test.
• Interact with the end-users for the Improvement of the system.