Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Saleem Shaikh

KausarBagh, Kondhwa, Pune

Summary

Over ten years of experience in client management and technical problem resolution. Proficient in SQL Server, MySQL, and Tomcat server on both Windows and Linux platforms. Demonstrated ability to meet short-term and long-term objectives while managing multiple tasks under pressure. Strong analytical, problem-solving, and communication skills, with a solid understanding of HL7, FHIR, and interface implementations.

Overview

11
11
years of professional experience

Work History

Sr.Business Analyst – Tech Lead

Tech Mahindra Ltd
Pune
10.2021 - Current
  • Project Management, Stakeholder Management, Troubleshooting the issues and errors after going Live, Resolving high priority incidents for Live interfaces within the defined SLA, Participating in stand-up meetings, backlog grooming sessions, review, and retrospective meetings, Contributing to the knowledge base, Managing Projects, Tasks, and Incidents on ServiceNow.
  • Project: ASCENSION-ECHO 2.2
  • Known types of Interfaces: Patients, Appointments, Charges, Providers, Referring Providers. Lab and Imaging Orders, Lab and Imaging results, Clinical Document, Historical Lab and Rad import, Migrations
  • Workflows Known: Ambulatory, Hospital, CCDA, HL7, FHIR and Public Health

Interface implementation engineer / Software Specialist (R&D SME)

eClinicalWorks India Pvt. Ltd
Ahmedabad / Mumbai
03.2014 - 09.2021
  • As an initiative lead, cultivated productive environment by directing and supervising team of 7.
  • Project engineers engaged in designing and implementing robust interfaces, Requirements gathering, Interface Build, Project Management, Responsible for training and mentoring, Participating in Scrum meetings, backlog grooming sessions, review, and retrospective meetings, documented troubleshooting steps, new learning, FAQ’s and processes, Participated in recruitment drives for the project.
  • Managing the team work and take ownership of incoming help requests from internal resources and end users and document all pertinent customer information.
  • Hands-on experience working with ticketing tools and SLA governed environment.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.
  • Record, track, and document the problem-solving process all the way through to the final resolution.
  • Use logical reasoning to analyze a situation and make use of available debug utilities.
  • Identify and learn old and new software features supported by the organization.
  • Hands-on experience working with fixes at the product level, including installing and upgrading software.
  • Applying patches on the application server to ensure reported problem(s) have been adequately resolved.
  • Develop FAQ and Knowledge Base articles to aid in problem resolution.
  • Communicating with clients to understand their concerns and business requirements, Identifying best possible solutions to resolve issues and propose the solution to clients with proper details and technical information.
  • Provide product modules technical training within organisation as per need.
  • Provide technical training to internal team whenever needed.
  • Also a part of new enhancements, looking after QA part too.
  • HL7 Vendor projects: Labcorp, Quest Diagnostics, Bioreference, Dermpath, Natera Inc

Technical Analyzer

Genie customer services Pvt Ind ltd.
Pune
01.2021 - 05.2021
  • Analyzing Customer queries, deciding best solution for specific problem, framing queries in suitable manner. Trying to reduce Customer queries as soon as possible. Meeting daily or weekly SLA’s.

Education

MCA -

Dr. DY Patil ACS College
Pune
01.2013

BCS - Computer Science

Rajiv Gandhi College
Nanded
01.2010

H.S.C -

Shantiniketan Jr. College
Parbhani
01.2007

S.S.C -

Z.P. High School
Latur Board
01.2005

Skills

  • C and C programming
  • Web development (HTML and XML)
  • Healthcare data standards (HL7 and FHIR)
  • Database management systems
  • Oracle database (9i and 11g)
  • SQL Server and MySQL
  • Application server (Tomcat)
  • Operating systems (Linux, Ubuntu, Edubuntu, Windows)
  • API testing with Postman

Accomplishments

  • Awarded as Star performer at Tech Mahindra
  • Got Rising Star award from eClinicalworks India Pvt. Ltd.
  • RHEL6 Seed Certified
  • Got 1st prize in science exhibition at school level

Timeline

Sr.Business Analyst – Tech Lead

Tech Mahindra Ltd
10.2021 - Current

Technical Analyzer

Genie customer services Pvt Ind ltd.
01.2021 - 05.2021

Interface implementation engineer / Software Specialist (R&D SME)

eClinicalWorks India Pvt. Ltd
03.2014 - 09.2021

MCA -

Dr. DY Patil ACS College

BCS - Computer Science

Rajiv Gandhi College

H.S.C -

Shantiniketan Jr. College

S.S.C -

Z.P. High School

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