Summary
Overview
Work History
Education
Skills
Languages
Extracurricular Activities
Hobbies and Interests
Personal Information
Father's Name
Timeline
Generic
SALIK HUSAIN HASHMI

SALIK HUSAIN HASHMI

Summary

Dynamic customer success and account management professional with extensive experience at Acefone Pvt. Ltd. Demonstrated success in enhancing client relationships and driving retention through strategic communication and CRM integration. Expertise in team leadership and process improvement, ensuring timely delivery and resolution of complex client needs. Committed to leveraging skills to foster long-term client engagement and operational excellence.

Overview

12
12
years of professional experience

Work History

Team Lead-Onboarding and Implementation

Acefone Pvt. Ltd.
Gurugram
04.2021 - Current
  • Working with the On-boarding team for TATA clients.
  • Ensuring onboarding and training sessions to newly onboarded clients are provided on time.
  • Ensuring support and assistance is provided on time to onboarded customers..
  • Maintains SLA for tickets raised by the on-boarded clients and ensuring timely resolution of raised queries.
  • Ensuring the account gets delivered within the stipulated timeline
  • Working on complex orders and ensuring smooth delivery by liaising between various stakeholders/departments
  • Monitoring work queues and assigning the same within team members.
  • Providing process improvement insights.
  • Providing product training to new joinees.

Key Account Manager-Client Servicing

MyOperator
01.2018 - 04.2021
  • Company Overview: Cloud telephony provider
  • Acting as a one point of contact between the client and the organization
  • Handling a diversified client portfolio comprising B2B, B2C model clients
  • Handling existing clientele & providing post-sales support
  • Coordination with client & sales for smooth functioning
  • Maximizing revenue by up-selling incremental solutions
  • Ensuring timely renewal & retention
  • Resolving raised/assigned tickets by clients
  • Cloud telephony provider

Relationship Manager

ICICI Bank
08.2016 - 08.2017
  • Handling the Institutional Business vertical (TASC&GBG), covering clients like schools, colleges, universities, clubs, societies, NGOs and Government departments
  • Major focus on TASC&GBG business development and retention of existing clients
  • Solutions based cross selling
  • Increasing the relationship value of the clients with the Bank from the base of the previous financial year
  • Relationship building with the Government Departments like UP JAL NIGAM, EUDD, C&DS etc
  • Servicing existing client base to maintain desired level of customer retention

Business Development Executive

Royal Engineers and Developers
06.2013 - 06.2014
  • Identifying target market/ cold calling
  • Meeting with prospects and giving presentation
  • Organizing promotional events with marketing team

Intern

Ben Line Agencies Pvt. Ltd.
Gurgaon

Education

M.B.A - Marketing, Operations minor

ALIGARH MUSLIM UNIVERSITY
01.2016

B.A (HONS) - ECONOMICS

ALIGARH MUSLIM UNIVERSITY
01.2013

SSSC 10+2 -

ALIGARH MUSLIM UNIVERSITY
01.2010

SSC -

Our Lady Of Fatima School
Aligarh
01.2008

Skills

  • Basics of APIs and Webhooks
  • CRM Integration
  • Effective communication
  • Flexibility
  • Teamwork
  • Time management
  • Customer relationship management
  • SaaS environment
  • Collaboration
  • Coaching and mentoring
  • Workflow management

Languages

  • English
  • Hindi
  • Urdu

Extracurricular Activities

Actively participated in a blood donation campaign, 'Sathi Haath Badhana' at Aligarh. Organized Ahtisab Media Meet held at Kennedy Auditorium, AMU Aligarh. Participated as a volunteer in a camp held for creating awareness regarding Cancer and AIDS. Attended Retail Management Workshop organized by Godrej and A.M.U. Attended Management workshop organized by FMS, Delhi University.

Hobbies and Interests

  • Listening music
  • Watching movies
  • Photography

Personal Information

Date of Birth: 09/18/90

Father's Name

Mr. Tahir Hashmi

Timeline

Team Lead-Onboarding and Implementation

Acefone Pvt. Ltd.
04.2021 - Current

Key Account Manager-Client Servicing

MyOperator
01.2018 - 04.2021

Relationship Manager

ICICI Bank
08.2016 - 08.2017

Business Development Executive

Royal Engineers and Developers
06.2013 - 06.2014

Intern

Ben Line Agencies Pvt. Ltd.

M.B.A - Marketing, Operations minor

ALIGARH MUSLIM UNIVERSITY

B.A (HONS) - ECONOMICS

ALIGARH MUSLIM UNIVERSITY

SSSC 10+2 -

ALIGARH MUSLIM UNIVERSITY

SSC -

Our Lady Of Fatima School
SALIK HUSAIN HASHMI