Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Roshan Kadam

Bengaluru

Summary

Customer-facing Solutions Engineer with hands-on experience delivering live technical demos and supporting SaaS adoption. Strong foundation in microservices and distributed systems, with practical experience using Prometheus and Grafana for observability. Adept at translating customer problems into scalable, API-driven solutions while working in remote-first environments.

Overview

4
4
years of professional experience
2
2
Certifications

Work History

Founder/Product Engineer

24x7chatbot.com
pune
06.2025 - Current
  • Designed, built, and launched a full-stack SaaS product for automated WhatsApp replies and customer engagement, owning the architecture, development, and deployment end-to-end.
  • Implemented a microservices architecture with Redis caching and RabbitMQ-based messaging to improve scalability, reliability, and background processing.
  • Integrated Prometheus metrics and Grafana dashboards to monitor system health, throughput, and errors, supporting faster troubleshooting, and data-driven improvements.
  • Delivered live customer demos and onboarding sessions, mapping real-world business challenges to scalable, technical solutions.
  • Conducted direct user interviews and feedback loops, iterating rapidly on features and workflows to improve user experience and adoption.
  • Implemented backend services, APIs, and database integrations to support automation, reliability, and performance at scale.
  • Balanced product development with customer engagement, gaining hands-on experience in solution design, prioritization, and technical decision-making.

Solution Engineer

chatbotwonder.com
Pune
01.2022 - Current
  • Owned end-to-end customer-facing technical engagements, leading live product demos and solution discovery sessions to translate business requirements into scalable SaaS workflows.
  • Drove product improvements by synthesizing customer feedback from demos and active users, influencing feature prioritization, and improving overall user experience.
  • Identified process enhancements in existing products, boosting performance.
  • Acted as a trusted technical advisor to customers, supporting onboarding, adoption, and long-term success across pre- and post-sales stages.
  • Negotiated client contracts, representing company interests effectively.

Education

Bachelor of Science - BCA

Indira Gandhi National Open University
Pune

Skills

  • Solutions engineering: technical discovery, demos, POCs, value-based solutioning
  • Observability: metrics, logs, traces, dashboards (Grafana basics), alerting concepts
  • Cloud and DevOps: AWS fundamentals, containers (Docker basics), Linux
  • APIs and integration: REST APIs, webhooks, authentication
  • Customer engagement: presentations, stakeholder communication
  • Collaboration: remote async work, cross-functional alignment (sales, product)

Certification

AWS Certified Solutions Architect Associate - Issued On: Jun 2025.

Websites

Timeline

Founder/Product Engineer

24x7chatbot.com
06.2025 - Current

Solution Engineer

chatbotwonder.com
01.2022 - Current

Bachelor of Science - BCA

Indira Gandhi National Open University

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Roshan Kadam