Munish Arora

• Deliver onsite and remote demonstrations of HERE products and tailored customer-specific solutions, effectively showcasing technical capabilities and solution fit.
• Conduct competitive and landscape analysis to support bid strategies, RFP/RFI/RFQ responses, and solution positioning.
• Manage end-to-end Web/Mobile GIS application flows, including customised in-house solution implementations for enterprise customers.
• Prepare detailed scope documents, SOWs, and engagement blueprints to ensure clarity across presales, delivery, and product teams.
• Lead discovery sessions, use-case mining, and functional/technical POCs aligned with customer business challenges.
• Ensure adherence to presales governance while maintaining proactive communication with stakeholders and vertical leadership.
• Contribute to product strategy and roadmap planning by aligning customer requirements with market and technology needs.
• Collaborate with product engineering to identify feature workarounds, optimise integrations, and accelerate requirement fulfilment.
• Support sales teams with techno-commercial proposals, solution walkthroughs, and win-strategy development for key opportunities.

1. Government Initiatives (Digital India, Smart Cities, Public Sector Transformation)

Designed and delivered on-premise Location Services deployments for government programs leveraging HERE’s mapping, geocoding, routing, and custom-built modules. Developed geospatial workflows for emergency response, solid waste management, ITMS, citizen apps, and tourism apps, enabling real-time visibility and operational efficiency. Partnered with major SIs to define win strategies and build scalable architectures for state-level digital transformation projects.

2. Indoor Mapping, Asset Tracking & Industry-Specific Deployments

Architected indoor mapping and asset tracking solutionsfor industries such as warehousing, manufacturing, and mining, using HERE Indoor Positioning, BLE beacons, and smart wearables. Built custom applications enabling real-time tracking of people, vehicles, tools, and critical assets, improving operational safety, utilisation, and compliance. Delivered solution demos and POCs to validate indoor positioning accuracy and integration with customer IT systems.

3. Automotive & 2W / EV Segment Solutions

Developed presales solution frameworks for 2W navigation, cluster-based maneuver guidance, and companion apps offering favourite spots, POIs, and actual route replay. Designed EV-specific capabilities including range-aware routing, charging station optimization, and terrain/curvature-aware 2W routing. Collaborated with OEMs to integrate HERE SDKs and APIs into embedded head units and mobile ecosystems.

4. Enterprise & SI Engagements (Partners, Ecosystem Integrations)

Supported SI partnerships across emergency response, public safety, logistics planning, solid waste management, and ITMSprojects by crafting high-level architectures and defining integration flows. Assisted OEM and SI teams (including OTM, BOSCH, SAP and others) in leveraging HERE’s track-and-trace capabilities within their internal systems.

5. Supply Chain, Logistics & Fleet Management Solutions

Designed end-to-end supply chain and fleet solutions using HERE Routing, Tracking, Geofencing, ETA, and Optimization APIs. Built customer-centric demos highlighting route planning, delivery optimisation, driver behaviour analytics, and operational visibility. Supported logistics customers with custom workflows to enhance fleet productivity, reduce fuel consumption, and improve SLA compliance.

6. Geospatial Content, Market Insights & Data Products

Delivered geospatial content solutions including map layers, shape files, custom boundaries, and market insights datasets for enterprise and government users. Supported use cases such as territory planning, business expansion analysis, and geocoding improvements. Enabled departments to build citizen-facing and administrative applications leveraging accurate and enriched geospatial datasets.

7. Track & Trace / Field Operations Solutions

Developed location-intelligence–based field operations and track-and-trace solutions enabling real-time monitoring of field workforce, vehicles, and assets. Integrated geospatial layers with workflows such as task assignment, incident reporting, and SLA monitoring. Demonstrated operational gains through visibility dashboards, route analytics, and performance insights.

• Managed presales activities across GCC, India, and SAARC regions, including RFP/RFI compliance, technical solution design, custom workflow creation, and client demonstrations.
• Worked extensively with public sector, Telecom (wireline & wireless), utilities, BharatNet programs, power, and broadband segments, leveraging Lepton’s in-house GIS applications built on the Google Maps Platform.
• Designed customer-centric solutions for FTTX network access planning, feasibility checks, passive network mapping, field operations, outage management, and asset tracking.
• Collaborated with Lepton delivery and product teams to refine requirements, build scalable architectures, and support project execution.
• Conducted detailed use-case mapping, requirement understanding, and solution walkthroughs for key enterprise and government accounts.
• Supported SI/partner teams in bid strategy, solution positioning, and joint customer presentations.

GIS Applications & Tools Handled:

• SmartInventory (Web/Mobile) – FTTX network inventory, passive asset mapping, OSP/ISP planning
• SmartFeasibility (Web/Mobile) – Quick enterprise feasibility for wireline/wireless networks
• SmartPlanner (Web/Mobile) – Automated network planning using Google Road APIs
• Access Planning Tool – FTTX access & capacity planning
• Ticket Management Tool – Field patroller workflows & incident management
• Survey Application – On-ground data capture for telecom & utilities
• Field Tracking Application – Workforce tracking & operational visibility
• Outage Management Application – Fault tracking & resolution workflows
• Integrations with CRM, NMS, ArcGIS, Smallworld, NIMS, Work Order Systems

Solution Highlights:

• SmartInventory: Provided customers with a comprehensive FTTX-centric GIS platform to map and manage passive assets including POPs, trenches, ducts, splices, OLT/ONT units, fibre cores, and customer circuits. Enabled OLT-level tracing, utilisation reporting, and complete import/export workflows.
• SmartFeasibility: Helped enterprises and telcos run rapid feasibility checks (1–2 minutes) by analysing utilisation data and nearest network element bandwidth.
• SmartPlanner: Enabled large telcos and utilities to automate network design using Google APIs with logic-driven Fibre cable network and intelligent element placement.
• Ticket Management: Delivered real-time field force tracking, incident escalation, attendance-based payments, and MIS reporting.

Indian Clients: TCS, Airtel, Vodafone, Jio, Hathway, TataSky, Spectranet, TCL, You Broadband, CHIPS, KFON, Mahanet.
International Clients: Fiberstar, Icon+, MEDC, Oman Fibre Optic, QNBN, Ooredoo, Subisu, Radius etc.

• Finalized end-to-end network design workflows and defined quality check rules in alignment with NBN (Australia) standards.
• Delivered technical training to new batches (15+ engineers per batch) onboarding for the NBN FTTX project, ensuring consistency in delivery quality.
• Planned and validated designs for multiple technologies, including Copper Network, FTTN, and FTTB architectures.
• Created and reviewed quality documentation such as workflow guides, validation checklists, and design rules as per client guidelines.
• Performed cross-verification of network designs and prepared comprehensive documentation including APD, HLD, P-DDD, M-DDD, and F-DDD.
• Managed and updated change management processes every two weeks based on NBN’s evolving network requirements.
• Collaborated closely with quality teams, SMEs, field investigators, and the Australian field workforce to validate field data and network updates.
• Consolidated feedback from TCS offshore teams and conducted discussions with NBN Client for alignment and issue resolution.
• Conducted periodic knowledge and awareness assessments, analysing team performance and sharing results with the NBN team for cross-verification.

• Prepared Site Material Requests (SMR) using SAP for 2G/3G/LTE/MW deployments in the Western region of KSA, based on customer requirements and RND/TND design inputs.
• Planned and designed fiber network layouts for new telecom sites using AutoCAD, ensuring compliance with engineering standards.
• Created comprehensive Site Installation Documentation (SID) for RBS and Microwave installations.
• Developed and delivered BOQs for site installation materials, coordinating closely with the Solution and Project teams to match project-specific requirements.
• Monitored BOQ consumption and provided regular updates to the project manager on material utilization and availability.
• Analyzed site survey reports and prepared proposals outlining required civil works for new telecom installations.
• Updated SIDs into As-Built documentation post-installation to maintain accurate project records.
• Coordinated with cross-functional teams including Global Support, Site Investigators, Implementation Coordinators, Quality, Acceptance, Civil Works, Logistics, and Implementation teams to ensure timely project completion.

• Performed end-to-end BSS outage validation and ensured timely restoration of network services.
• Provided technical training and supervision to B.Tech trainees during their six-month industrial projects.
• Managed onboarding and configuration of newly installed BSCs and BTS sites under Huawei infrastructure.
• Conducted continuous alarm surveillance and monitoring of BSS domains (PB-VTL Circle) following predefined escalation matrices.
• Performed daily health checks of the Huawei M2000 (R8) monitoring system to ensure network stability.
• Carried out E1 loop testing for BTS sites to proactively prevent outages.
• Executed site lock/unlock procedures in BSC records based on low-utilization performance parameters.
• Handled critical alarm management, including fault analysis and escalation for high-severity network incidents.
• Monitored and reported network availability KPIs on a daily basis.
• Coordinated with Configuration (Backend) and Circle Teams to address major incidents and service disruptions.
• Investigated and resolved issues related to LAPD OML failures, NE disconnections, NSE faults, Ater OML breaks, and MTP3 link failures.
• Oversaw trainee monitoring of infrastructure alarms such as battery, power, and door alarms.
• Maintained weekly backups of network dumps and reports for all circles (PB, HR, MPCG, GUJ) to support audit and compliance needs.