Salini E
Palakkad
Summary
Lead Operations Engineer at Concentrix with a strong background in M365 Defender and security compliance. Demonstrated success in driving customer satisfaction while optimizing system performance. Expertise in Microsoft Cloud Security Services and end-user support, alongside a commitment to fostering cross-functional collaboration across teams, and life cycle management. Focused on delivering high-quality solutions within dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Operations Engineer-Microsoft Security
| Concentrix
Pune
12.2022 - Current
- Delivering high-quality support and services on M365 Defender cloud services for Microsoft enterprise customers as a Premier Engineer in Microsoft Security.
- Deploying, configuring, and managing Microsoft Defender for Endpoint, Cloud apps, Defender for Office, Purview, and Exchange Online services across the organization's infrastructure.
- Managing Microsoft Teams, Exchange Online, and SharePoint, including administration, user support, and collaboration tools integration.
- Ensuring proper onboarding and offboarding of Windows, Linux, and macOS devices through local scripts, SCCM, Intune, and GPO.
- Monitoring, investigating, and responding to security alerts and incidents generated by MDE, Compliance, and MDO suites.
- Implementation of security and compliance policies, and configurations for M365 Defender services.
- Monitoring system performance, making recommendations, and implementing remediation according to ITIL.
- Driven customer success to 100% multiple times through effective support.
Technical Operations Analyst
| IBM Kyndryl
Bangalore
12.2021 - 10.2022
- Served as L1 support for KPMG by providing international support.
- Diagnosed, troubleshot, and resolved desktop, virtual box, hardware, network, and software-related issues.
- Troubleshot and configured O365 application performance on users' machines.
- Configured MAC and iOS systems for remote management setup for accessing the Intune company portal.
- Created users and permissions, set up new user accounts and profiles, and dealt with password issues.
Design Engineer
| Navabharath Systems and Devices
Palakkad
03.2021 - 08.2021
- Product development using AutoCAD, 2D, 3D, and SolidWorks software.
- Prepared, checked, maintained, and corrected the complete Bill of Materials.
- Analyzed incoming inquiries from the sales department, preparing accurate General Arrangement and Layout.
- Provided customer support through voice and email, ensuring timely communication.
Education
Bachelor of Technology - Mechanical
Ponnaiyah Ramajayam Institute of Science And Technology
01-2021
Skills
- M365 Defender
- Purview & Security Compliance
- DLP
- Exchange Online
- Azure Active Directory
- ServiceNow
- EDR & Endpoint Security
- Office 365 Administration
- InTune
- Powershell
- SCCM
- MS Teams & SharePoint
- Windows Defender
- Email Security
- Cloud Apps
- Security incident response
Websites
Languages
- English
- Hindi
- Malayalam
- Tamil
Certification
- Introduction to M365 Administration
- SCIM Security & Compliance Foundational
- Endpoint DLP Specialist
- Agent Copilot Training
- Microsoft Defender for Office Foundational and FP/FN
- MDO Specialist
- Fraud Prevention, Detection & Reporting
- Annual Information Security & Data Privacy
Timeline
Lead Operations Engineer-Microsoft Security
| Concentrix
12.2022 - Current
Technical Operations Analyst
| IBM Kyndryl
12.2021 - 10.2022
Design Engineer
| Navabharath Systems and Devices
03.2021 - 08.2021
Bachelor of Technology - Mechanical
Ponnaiyah Ramajayam Institute of Science And Technology
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