Shravee Gupta

Cloud Security Engineer III

Insight Direct India Pvt Ltd

Gurugram

09.2022 - Current

Administered Zscaler Internet Access and Zscaler Private Access, overseeing daily operations to enhance network security.
Optimized security policies through encrypted traffic inspection, elevating cybersecurity posture for safe user experience.
Deployed custom URL filtering, SSL inspection, and cloud Sandbox policies to achieve compliance with standards.
Collaborated with Network team to manage and modify location configurations for optimal setups.
Executed PAC file modifications to redirect traffic efficiently to various data centers.
Managed and corrected incidents concerning website and application access, optimizing uptime and guaranteeing consistent availability.
Optimized troubleshooting workflow for L1 and L2 teams addressing common issues related to ZIA and ZPA.
Led SD-WAN integration with Zscaler to bolster network security and streamline branch operations.
Configured policies for advanced threat protection, minimizing spam URL clicks.
Utilized ZDX diagnostics to resolve issues with ZCC clients, app connector reachability, and policy mismatches.
Generated periodic reports on top talkers, blocked URLs, and user activity for management review.
Optimized co-working and office location forms using Zscaler Business Insight (ZBI).
Provided real-time visibility into endpoints via Tanium, improving software management and operational efficiency.
Enhanced Email Security System design using Cisco Email Security Gateways and MS Admin Exchange Center.
Monitored email security infrastructure performance, refining filters to ensure seamless delivery and improve user security.
Implemented advanced authentication protocols like SPF and DMARC, reducing email spoofing and phishing threats.
Strengthened trust in organizational email communications through effective implementation of security measures.
Analyzed client issues to enhance service reliability and connectivity.
Compiled detailed reports to support management decision-making and auditing processes.