Summary
Overview
Work History
Education
Skills
Certification
Declaration
Timeline
Generic

Salma Shooja

Bangalore

Summary

Windows Server Administrator with over 5 years of experience in software implementation and maintenance. Demonstrated ability to manage complex infrastructures and data center operations effectively. Expertise in solutions-oriented problem-solving for business applications, ensuring top-tier service delivery. Proficient in troubleshooting, communication, and collaboration skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Analyst – Windows Server Administration

Accenture
Bangalore
08.2021 - Current
  • Executed daily operational tasks, managing incident and change requests while ensuring SLA compliance.
  • Conducted routine activities including monthly patching, backup management, and ISO creation.
  • Performed server OS migrations and VM provisioning, managing upgrades via vCenter.
  • Maintained compliance across tools such as SCCM, Splunk, Qualys, and SOC integrations.
  • Handled facility builds, decommissioning, and data store migrations efficiently.
  • Collaborated with vendor support to resolve physical server issues promptly.
  • Delivered training and knowledge transfers to new hires, coordinating with hosting and compliance teams.

Sr. Operational Executive

Infosys Ltd
Hyderabad
09.2019 - 08.2021
  • Executed installation, configuration, upgrades, patching, and maintenance for Windows Server 2008 to 2019.
  • Configured and managed DHCP, DNS, and Active Directory services.
  • Created and managed user accounts, permissions, and access rights efficiently.
  • Delivered technical support for development and maintenance of Windows Server communications systems.
  • Developed secure solutions for system users through GPOs and security policies.
  • Monitored system performance, troubleshooting hardware, software, and networking issues.
  • Assisted in designing and implementing backup systems and disaster recovery solutions.
  • Coordinated with vendors and IT personnel to resolve technical issues promptly.

Education

MBA - Systems And Operations

Jain University
Bangalore
06-2021

Bachelor of Science - Mathematics

Assumption College
Kerala
06-2016

Skills

  • Windows Server administration
  • VMware administration
  • System performance monitoring
  • Technical support and troubleshooting
  • Vendor coordination
  • Team collaboration
  • Problem solving and incident management
  • Change management
  • Backup and disaster recovery strategies
  • Network management

Certification

▪ AZ-900: Microsoft Azure Fundamentals Certified in May 2022

▪ AZ-104: Microsoft Azure Administrator Certified in June 2024

Declaration

I hereby declare that all information provided by me is true, correct, and to the best of my knowledge and belief 

Place: Bangalore                                                                                                     Salma Shooja

Timeline

Analyst – Windows Server Administration

Accenture
08.2021 - Current

Sr. Operational Executive

Infosys Ltd
09.2019 - 08.2021

MBA - Systems And Operations

Jain University

Bachelor of Science - Mathematics

Assumption College

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Salma Shooja