Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Salma Sultana

Bhadrak

Summary

Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each customer's individual needs. Respected professional with exceptional knowledge regarding relationship management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Relationship Manager

ICICI Bank Ltd
06.2022 - 06.2024
  • Was responsible for building and maintaining positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints
  • Drived Credit Cards (CC) and saving accounts business through ICICI Bank branches
  • Coordinated with product teams, credit & operations teams to ensure a smooth flow of the business
  • Initiated innovative promotional schemes to enhance visibility of saving accounts & credit cards in bank branches.
  • Participated in team meetings to discuss innovative strategies to improve services.
  • Created and maintained databases to track customer discussions and preferences for accurate, updated records.

Customer Care Representative

INFOSEARCH BPO Service
02.2019 - 02.2020
  • Answer customer telephonic calls
  • Creating reports of call and forwarding for further processing
  • Take post service feedback from customers
  • Following up the registered complaints
  • Communicate with service engineer regarding complaints.

Accounts Executive

PALMOVERS PVT.LTD
10.2016 - 08.2018
  • Receiving invoice amount cash, swipe, cheque, DD and providing receipts
  • Daily reports to H.O
  • Settled accounts during vehicles outstanding amount.

Education

Fakir Mohan University
06.2016

Council of Higher Secondary Education
06.2013

Board of Secondary Education
06.2011

Skills

  • Customer Service with Relationship Management
  • Issue Resolution with Time Management
  • Strong communication and negotiation skills
  • Positive thinking, self-motivated, and flexible
  • Ambitious, hardworking, energetic, well-disciplined

Languages

English
Hindi
Urdu

Personal Information

  • Date of Birth: 06/16/96
  • Nationality: Indian

Timeline

Relationship Manager

ICICI Bank Ltd
06.2022 - 06.2024

Customer Care Representative

INFOSEARCH BPO Service
02.2019 - 02.2020

Accounts Executive

PALMOVERS PVT.LTD
10.2016 - 08.2018

Fakir Mohan University

Council of Higher Secondary Education

Board of Secondary Education

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Salma Sultana