Salman Meerajamadar
Hubli
Summary
Experienced Contract Specialist with expertise in providing Quote-to-Cash and Sales Operations support, ensuring compliance with revenue policies, and offering guidance on deal structure, contracts, and service delivery. Skilled in SaaS industry practices and Salesforce products, with a strong ability to solve complex scenarios and communicate effectively across teams.
Overview
10
10
years of professional experience
Work History
Global Support Contract Specialist
Salesforce India Pvt Ltd
01.2022 - Current
- Provide Quote-to-Cash and Sales Operations support to Account Executives and Renewal Managers
- Collaborate with internal teams (Sales, Legal, Collections, Q2C & CROC) on deal execution
- Advise on process, policy, and contract-related questions
- Assist with quoting, contract creation, and billing issue resolution
- Resolve customer satisfaction inquiries and address complex billing issues
- Onboard new team members and share best practices
- Contribute to process improvements and resolve escalations
- Utilize Salesforce expertise to support various tasks and decisions
Order Provisioning Specialist
Broadcom Corp, Pune (Formerly known as Symantec): CSS Corp is Payroll Company
01.2018 - 01.2022
- Manage Quote-to-Cash process for online orders
- Support sales with order creation and processing
- Modify orders in Oracle R12
- Provision orders for SHS, VIP, and ESS
- Manage order fulfillment for global regions
- Ensure timely order fulfillment within SLA
- Assist with VIP provisioning and team training
Senior Process Executive
Infosys BPM Limited, Pune
01.2015 - 01.2018
- Manage Cisco Quote-to-Cash and order modifications
- Process orders in Oracle R12 and CCW
- Handle order bookings, upgrades, and cancellations
- Validate orders and collaborate with cross-functional teams
- Oversee order fulfillment for USAI, EMEAR, and APJ
- Resolve customer issues via chat, email, or calls
- Handle order-related escalations and queries
Education
B.com - Financial Accounting
Karnataka University of Dharwad
Hubli08-2013
Skills
- Strong communication and interpersonal skills
- Experienced in process improvement and project management
- Adaptable to fast-paced environments and tight deadlines
- Detail-oriented with excellent problem-solving abilities
- Proficient in Microsoft Office Suite and Salesforce CRM
- Self-motivated and able to work independently
Accomplishments
- Successfully completed key projects including ESS Migration and RPA (ESS Cancellation & VIP)
- Received a client appreciation certificate from Cisco for achieving 100% Quality and Customer Satisfaction (C-Sat)
- Awarded multiple RAMP Awards for consistent high performance during my tenure at Infosys
- Recognized as an I-Star (Infosys Star) for Outstanding Performance in 2017
- Honored with multiple WOW Awards for sustained high performance during my time at Symantec
- Transition to the EBU/CBU regional queue for better handling and allocation of tasks across regions.
- Being part of the audit team, contributing to the review and assessment of processes, ensuring compliance, and identifying areas for improvement.
Timeline
Global Support Contract Specialist
Salesforce India Pvt Ltd
01.2022 - Current
Order Provisioning Specialist
Broadcom Corp, Pune (Formerly known as Symantec): CSS Corp is Payroll Company
01.2018 - 01.2022
Senior Process Executive
Infosys BPM Limited, Pune
01.2015 - 01.2018
B.com - Financial Accounting
Karnataka University of Dharwad
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