Canva
SAGAR SHARMA
Head Of Store
Surat
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Head of Store
Ethos Limited
03.2023 - Current
- P&L Responsibility : Led Store in South Gujarat region, achieving a 44% increase in annual revenue by optimizing inventory turnover and implementing targeted marketing & Sale strategies.
- Strong understanding of the HNI (High Net Worth Individuals) market landscape and maintain strong relation that help to cultivate new HNIs through referrals.
- Strategic Planning: Develop and Implement Strategic plans to maximize the profitability and growth of the profit center
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Controlled costs to keep business operating within budget and increase profits.
Business Operation-Service Counsellor
BYJUS-THINK & LEARN PVT LTD
05.2022 - 03.2023
- Operational Efficiency: Analyze existing business process process and workflows to identify bottlenecks inefficiencies and area of improvement.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
- Working on SR and SLA trends to achieve maximum efficiency and developed spreadsheets and databases to track, analyze and report on performance and sales data
- Responsible for client acquisition and managing the overall client relationship
- Created and implemented sales performance reporting tactics using Salesforce and Tableau.
Sales Engineer & Brand Marketing-South Gujarat
CK BIRLA GROUP-NBC BEARINGS
08.2021 - 05.2022
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Supported market research, metrics and requirements development and risk management.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Manage dealer performance oversight & reports necessary for dealer performance tracking in conjunction with Sales Field Operations
- Plan, strategies and execute marketing designs and activities to establish and maintain brand presence in the market
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Conducting market research and obtaining feedback from clients to improve existing products
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
Sales & Operation Manager-Gujarat Region
Harley -Davidson (NBHD)
08.2015 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Revenue generation and conduct competitive analysis, peer group analyses and overall market research.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Heading a P&A team of Gujarat region and monitors total inventory reduction, retail sales and profitability plans in Parts and Accessories.
- Responsible for Conceptualizing Digital marketing, events and additional offers to push more sales and enhance brand visibility in Tier1 and Tier 2cities.
- Maintained extensive knowledge of company products and services.
- Analyze process workflow, inventory management and prepare reporting as needed
- Communicate customer issues with team and devise ways of improving the customer experience, including resolving problems and complaints
Education
MBA - Pursuing -(Sales And Operations)
Welingkar Institute of Management
Mumbai 04.2001 -
B.TECH - Mechanical Engineering
Vel Tech University
Avadi, Chennai, Tamilnadu 04.2001 -
Skills
Merchandise Planning
Store Operations
Report Generation
Customer Service Management
Revenue Generation
Vendor Management
Relationship Building and Management
Customer Relations
Software
Salesforce
Certification
Service Consultant -Selling skills , Harley-Davidson
Timeline
Master Training, Omega Watches
07-2023
Head of Store
Ethos Limited
03.2023 - Current
Business Operation-Service Counsellor
BYJUS-THINK & LEARN PVT LTD
05.2022 - 03.2023
Sales Engineer & Brand Marketing-South Gujarat
CK BIRLA GROUP-NBC BEARINGS
08.2021 - 05.2022
Master Level-Motorcycle Sale, Harley-Davidson
06-2019
General Merchandise , Harley-Davidson
09-2018
Motor Parts & Accessories, Harley-Davidson
09-2018
Service Consultant -Selling skills , Harley-Davidson
07-2017
Sales & Operation Manager-Gujarat Region
Harley -Davidson (NBHD)
08.2015 - 08.2021
MBA - Pursuing -(Sales And Operations)
Welingkar Institute of Management
04.2001 -
B.TECH - Mechanical Engineering
Vel Tech University
04.2001 -
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