Summary
Overview
Work History
Education
Skills
Passions
Personal Information
Timeline
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Saloni Gupta

Delhi,Delhi

Summary

Process professional with proven track record in optimizing workflows and improving operational efficiencies. Known for strong collaboration and adaptability, capable of delivering consistent results in dynamic environments. Excels in process analysis and team collaboration, ensuring reliable and flexible support for changing needs.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Process Specialist - for U.S.A and Canada

IDP Education India Pvt. Ltd.
Gurugram
07.2022 - Current
  • Processed applications for U.S.A and Canada destinations while maintaining 100% quality standards.
  • Handled the visa process and extended end-to-end support to the counseling team for UK, Canada, and USA destinations.
  • Screened and reviewed student documents to ensure eligibility prior to application submission.
  • Coordinated with counselors across India to ensure timely application processing within defined SLAs.
  • Maintained accurate student records and provided timely offer updates to the counseling team.
  • Regularly collected and updated university-specific information to enable quality and compliant submissions.
  • Played a key role in training and mentoring new team members for seamless onboarding and performance.
  • Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.

Quality Analyst

Global Opportunities
Delhi
06.2021 - 06.2022
  • Processed applications for Canadian destinations while maintaining 100% quality standards.
  • Coordinated with students post-pre-counseling to guide them through the application journey.
  • Collected and reviewed all student documents, ensuring accuracy, completeness, and compliance.
  • Verified student eligibility for target universities and assisted in appropriate university selection.
  • Collaborated with counselors to secure offer letters and support student finalization.
  • Worked closely with the counseling team to support and facilitate the visa process for Canada-bound students.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.

Education

Bachelor of Education (B. ED) -

Cambridge College, Maharshi Dayanand University
Rohtak
2021

B.A (Hons.) - English

Janki Devi Memorial College, Delhi University
Delhi
01.2014 - 01.2017

CLASS 12th -

Gurusharan Convent
Delhi
01.2013 - 01.2014

CLASS 10th -

Gurusharan Convent
Delhi
01.2011 - 01.2012

Skills

Microsoft Excel

Microsoft Word

Process improvement

Presentations

Quality assurance

Document control

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Passions

  • Writing
  • Exploring new destinations

Personal Information

  • Father's Name: Mr. Parth Sarthi Gupta
  • Date of Birth: 05/19/96
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Unmarried
  • Religion: Hinduism

Timeline

Process Specialist - for U.S.A and Canada

IDP Education India Pvt. Ltd.
07.2022 - Current

Quality Analyst

Global Opportunities
06.2021 - 06.2022

B.A (Hons.) - English

Janki Devi Memorial College, Delhi University
01.2014 - 01.2017

CLASS 12th -

Gurusharan Convent
01.2013 - 01.2014

CLASS 10th -

Gurusharan Convent
01.2011 - 01.2012

Bachelor of Education (B. ED) -

Cambridge College, Maharshi Dayanand University

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Saloni Gupta