Detail-oriented Senior System Analyst experienced in smoke testing and JIRA management. Resolved client issues and communicated effectively to uphold support standards and ensure system stability. Maintained project momentum and enhanced client satisfaction through proactive issue resolution.
Overview
10
10
years of professional experience
Work History
Senior System Analyst
Rxlogix corporation India
Noida
2023.03 - Current
Performed smoke testing of Pharmacovigilance (PV) applications to ensure system stability after deployments and updates
Managed and resolved JIRA tickets, ensuring timely tracking, prioritization, and closure of issues to maintain project momentum
Prepared and maintained client status reports, delivering regular updates on system performance and issue resolution for informed decision-making
Ensured timely and effective client communication via email, maintaining high standards of professionalism and responsiveness
Handled client queries through email and Microsoft Teams, providing prompt support and issue resolution to enhance client satisfaction
Key Relationship Manager
Care Health insurance
Noida
2016.05 - 2022.12
Resolved client queries through BMS ticketing tool, ensuring timely tracking, prioritization, and closure of support requests to enhance client satisfaction
Maintained and updated lead data in Lead Management System, ensuring accuracy and efficient tracking of client interactions to support sales efforts
Education
MBA - International Business
IMS Unison University
Dehradun
2016-03
Skills
Technical Skills
Smoke testing and system analysis
SQL (basic queries)
Requirement understanding
Jira management
Problem solving and troubleshooting
User Access Management
Client communication and status reporting
Incident & Issue Management
Application Testing (Functional Testing)
ETL monitoring
Handling Client Queries over email
Team collaboration
Languages
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Accomplishments
TOP Performer of the Quarter for Resolving JIRA tickets