Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Saloni Madan

Haridwar

Summary

Detail-oriented Senior System Analyst experienced in smoke testing and JIRA management. Resolved client issues and communicated effectively to uphold support standards and ensure system stability. Maintained project momentum and enhanced client satisfaction through proactive issue resolution.

Overview

10
10
years of professional experience

Work History

Senior System Analyst

Rxlogix corporation India
Noida
2023.03 - Current
  • Performed smoke testing of Pharmacovigilance (PV) applications to ensure system stability after deployments and updates
  • Managed and resolved JIRA tickets, ensuring timely tracking, prioritization, and closure of issues to maintain project momentum
  • Prepared and maintained client status reports, delivering regular updates on system performance and issue resolution for informed decision-making
  • Ensured timely and effective client communication via email, maintaining high standards of professionalism and responsiveness
  • Handled client queries through email and Microsoft Teams, providing prompt support and issue resolution to enhance client satisfaction

Key Relationship Manager

Care Health insurance
Noida
2016.05 - 2022.12
  • Resolved client queries through BMS ticketing tool, ensuring timely tracking, prioritization, and closure of support requests to enhance client satisfaction
  • Maintained and updated lead data in Lead Management System, ensuring accuracy and efficient tracking of client interactions to support sales efforts

Education

MBA - International Business

IMS Unison University
Dehradun
2016-03

Skills

Technical Skills

  • Smoke testing and system analysis
  • SQL (basic queries)
  • Requirement understanding
  • Jira management
  • Problem solving and troubleshooting
  • User Access Management
  • Client communication and status reporting
  • Incident & Issue Management
  • Application Testing (Functional Testing)
  • ETL monitoring
  • Handling Client Queries over email
  • Team collaboration

Languages

English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2

Accomplishments

TOP Performer of the Quarter for Resolving JIRA tickets

Timeline

Senior System Analyst

Rxlogix corporation India
2023.03 - Current

Key Relationship Manager

Care Health insurance
2016.05 - 2022.12

MBA - International Business

IMS Unison University
Saloni Madan