Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saloni Rewani

Jaipur

Summary

Dynamic CRM Executive with 3 years of experience in customer support, CRM management, training, and SEO. Proven ability to streamline processes, enhance customer satisfaction, and lead onboarding initiatives. Skilled in handling escalations, optimizing CRM workflows, and driving customer engagement through strategic communication and digital outreach.

Overview

3
3
years of professional experience

Work History

Digital Marketing Specialist

Apex Web Cube
Jaipur
08.2024 - Current
  • Exceeded assigned sales and retention targets each quarter by upselling products
  • Identified opportunities for upselling & cross selling higher-value services or products
  • Skyrocketed past business goals through upselling and suggestive selling of products
  • Performed on-page optimizations such as meta tags, page titles, internal linking. to maximize SEO performance
  • Worked closely with design teams to ensure that all website elements are optimized for maximum visibility in search engine results pages
  • Conducted keyword research, analysis, and selection to create effective SEO campaigns
  • Handel onboarded clients with their query

Trainer

Mattsen Kumar LLC
Jaipur
10.2023 - 08.2024
  • Designed soft skills training programs for new hires and existing staff
  • Conducted refresher and upskilling sessions to align with process changes and performance gaps
  • Developed training materials, SOPs, and assessment modules tailored to business requirements
  • Coordinated with operations and quality teams to identify training needs through performance metrics and feedback
  • Trained over 250+ employees with an average post-training assessment score of 90%+
  • Reduced early attrition rate by 15% by enhancing new hire onboarding experience
  • Delivered monthly refresher sessions with 100% attendance compliance
  • Recognized as 'Best Trainer of the Quarter' for exceeding KPI benchmarks consistently

Customer Service Executive

Mattsen Kumar LLC
Jaipur
08.2022 - 10.2023
  • Provided customer support for Noise products (smartwatches, earbuds, etc.), assisting customers with product inquiries, troubleshooting, and service requests
  • Performed follow-up calls to customers regarding their inquiries or orders
  • Developed strong relationships with customers by providing knowledgeable advice on products and services
  • Ensured that all customer queries were handled quickly and professionally
  • Achieved daily performance metrics, including First Call Resolution (FCR), Average Handling Time (AHT), and Customer Satisfaction (CSAT) targets
  • Assisted with customer requests and answered questions to improve satisfaction
  • Handled follow-up calls to customers who were unsatisfied with initial support resolutions, as part of the D-SAT (Dissatisfaction Survey) process
  • Successfully improved customer sentiment, achieving the highest CSAT score in the process – 95%
  • Contributed to overall customer retention and loyalty through empathetic communication and proactive support

Education

Bachelor of Commerce (B.Com) -

Kanoria College

High school or equivalent -

Saint Soldier Public School

Skills

  • Team leadership
  • Collaboration and efficiency
  • Client relationship management
  • Employee training
  • Performance evaluation
  • Time management
  • Public speaking
  • Training analysis

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Digital Marketing Specialist

Apex Web Cube
08.2024 - Current

Trainer

Mattsen Kumar LLC
10.2023 - 08.2024

Customer Service Executive

Mattsen Kumar LLC
08.2022 - 10.2023

Bachelor of Commerce (B.Com) -

Kanoria College

High school or equivalent -

Saint Soldier Public School

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Saloni Rewani