Saloni Soni
Gurugram
Summary
Seasoned IT professional with 14+ years of experience in Application Support, Business Analysis, Project Management, Digital Transformation, and Automation in the NBFC and Housing Finance sectors. Proven expertise in managing end-to-end project lifecycles, stakeholder coordination, vendor management, and cross-functional team leadership. Strong background in LOS/LMS systems, RPA, CRM platforms (MS Dynamics & Salesforce), and Chatbot/Voicebot implementations.
Overview
15
15
years of professional experience
Work History
Head – Digital, Automation, End User Services, PMO & CAC Manager
Clix Capital
05.2023 - Current
- Spearheading AI & RPA initiatives including QC automation, GL Reconciliation, BL Maker automation, and Co-lending workflows.
- Leading CRM migration from MS Dynamics to Salesforce.
- Collaborating with Yellow.ai for enterprise Chatbot & Voicebot implementations.
- Heading PMO and Automation efforts to streamline internal processes and drive efficiency.
Sr. Manager – Technology & Automation
Fusion Microfinance
11.2021 - 04.2023
- Implemented Ameyo (in collaboration with Exotel) for Customer Service.
- Deployed Qapita for ESOP management.
- Supported MSME Lending System (Dvara) and explored alternative LOS platforms.
- Launched WhatsApp automation for Operations team.
Sr. Manager – Application Support
Aviom Housing Finance
09.2020 - 10.2021
- Managed Qualtech Lending System and implemented Go Collect (Credility).
- Revamped company website and provided LOS training PAN India.
Business Analyst – Lending Systems
Ummeed Housing Finance
02.2017 - 09.2020
- Implemented Omnifin LOS, Encollect for collections, and led mobile-based LOS (Ensource).
- Successfully executed PAN India moratorium project and revamped company website.
- Managed vendor coordination, training, and project go-live end-to-end.
Application Support Manager
Bussan Auto Finance
09.2012 - 01.2017
- Supported Finnone LOS & LMS systems, handled Change Management and BA functions.
- Liaised with Customer Service, Ops, Banking, and Credit teams.
Java Developer (Intern to Full-time)
Salmon Software
10.2010 - 09.2012
- Promoted within 6 months; worked with UK-based teams.
- Contributed to 2 projects including BigFish & a Canadian E-commerce site.
Education
MCA - undefined
01.2010
B.Sc - undefined
01.2007
12th & 10th - undefined
01.2004
Skills
- Loan Origination & Management Systems (Finnone, Omnifin, Qualtech, Dvara)
- CRM Platforms: Microsoft Dynamics, Salesforce (Migration)
- RPA Tools: Orbit Techsol, Yellowai (Chat & Voice BOTs)
- Project Management & PMO Leadership
- Business Analysis & Requirement Gathering
- End User Services & Digital Automation
- Team Leadership & Cross-functional Collaboration
- Vendor Management & Training Delivery
Personal Information
Marital Status: Married
Timeline
Head – Digital, Automation, End User Services, PMO & CAC Manager - Clix Capital
05.2023 - Current
Sr. Manager – Technology & Automation - Fusion Microfinance
11.2021 - 04.2023
Sr. Manager – Application Support - Aviom Housing Finance
09.2020 - 10.2021
Business Analyst – Lending Systems - Ummeed Housing Finance
02.2017 - 09.2020
Application Support Manager - Bussan Auto Finance
09.2012 - 01.2017
Java Developer (Intern to Full-time) - Salmon Software
10.2010 - 09.2012
Jaipur National University - MCA,
Bikaner University - B.Sc,
Sacred Heart Convent School (CBSE) - 12th & 10th,
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