Saluru Krishna Chaitanya

Cloud Support Engineer

Amazon Web Services

01.2020 - 09.2025

Ability to work with multiple customers across the globe solving customer support cases with proficient technical and communication skills.
Ability to work well with a team in a constantly changing 24x7 environment.
Capable of handling complex, high-visibility escalations and customer engagements and thereby educating the customers on various AWS services and helping them setup their infrastructure on AWS.
Working in a team of talented Technical Support Engineers for the AWS customers, helping customers with the technical issues in specific to both Linux and AWS services like EC2, EBS, Elasticache.
Efficiently resolving customer support cases by attending customers over the Emails, Live chats and calls and troubleshooting customer issues over screen share and communicating the solution effectively.
Handling the internal escalation tickets from other peers and helping the engineers in the team as well and eventually helping customers.
Being part of the Linux Profile, I help customers with troubleshooting the Linux server booting issues like Kernel panic errors, Fixing GRUB, SSH, FTP, SFTP Troubleshooting.
Handling customer engagements by performing trainings on AWS services to educate customers and also perform architecture review or resource performance reviews for the AWS Enterprise customers.
Amazon Web Services(AWS) is one of the leading Cloud service providers helping customers across the globe to onboard their infrastructures and workloads on AWS cloud offering multiple services.
Insightful, result-driven professional with 5+ years of experience as Cloud Support Engineer at Amazon (AWS with 5+ years).
Hands on experience and implementing cloud solution using various AWS services including EC2, S3, RDS, IAM, Cloudwatch, Cloudtrail, EBS, Elasticache and Migration services.
Installation of patches by adding repositories to fix application dependency issues and to prevent operating system crashes.
Adding additional disks, Partitioning and File system Administration.
Creating, Deploying and Managing LVM& RAID.
Installation and configuration of Apache server and MYSQL.
Performance troubleshooting with native Linux tools like Top, Atop, Htop, SAR, IOSTAT, IOTOP.
Understanding on caching solutions like Elasticache.
Complete Server Administration, which include Load monitoring, Installation, Running, and updating of required applications.
Good understanding on Networking services like DHCP, DNS, Firewalls, Packet Tracing using tcpdump, Wireshark, netstat, etc.
Conducted training sessions for junior team members and new hires, fostering a culture of continuous learning and skills development.
Collaborated with cross-functional teams to design, develop, and implement seamless cloud migrations.
Boosted customer satisfaction by delivering prompt technical support and resolving complex issues.
Bridged communication gaps between technical teams and non-technical stakeholders, resulting in better collaboration on projects.
Created custom scripts to automate repetitive tasks, increasing efficiency within the team.
Participated in after-hours on-call support rotations, ensuring round-the-clock availability for critical incidents resolution.
Used metrics to monitor application and infrastructure performance.
Diagnosed and executed resolution for network and server issues.

Summary

Overview

Work History

Cloud Support Engineer

Education

Bachelor of Technology - Computer Science and Engineering

Skills

Certification

Personal Information

Disclaimer

Area Of Expertise

Timeline

Cloud Support Engineer

Bachelor of Technology - Computer Science and Engineering

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