SAM ASHWIN A
SERVICE ADVISOR
COIMBATORE
Summary
Seeking an automotive position which utilizes excellent automobile skills with wide range of automobile as well as excellent communication and customer service skills with 2 years of experience.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Body Shop Incharge
KUN BMW PVT, Ltd.
11.2022 - Current
- Directs and schedules the work of all body shop employees
- Establishes and maintains good working relationships with insurance adjusters.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Implements aggressive marketing plan to increase body shop business.
- Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.
- Coordinated and supervised shop and field service technicians and assigned tasks and work orders.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Maintained employee morale and increased production through employee appreciation.
Service Advisor
RAMANI VOLKSWAGEN PVT, Ltd.
10.2021 - 11.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Basic assessment of vehicles , including collision impact assessment.
- Knowing and implementing the manufacturer's and dealership's policies on car service - including interval recommendations, warranty & insurance, repair and maintenance details, oil changes, spare part details, costs and prices, timelines , etc.
- Booking appointments , taking inventory, conducting inspections, and sending out invoices.
- Coordinating with the manufacturers and other sources for spare parts & other requirements.
- Understanding of all technical documents related to the car.
- Making informed recommendations based on the customer's needs and wants.
- Identifying & explaining to the customer what's required , what has been done, how long it will take, and explanation of costs for the same.
- Excellent comprehension and communication 2018-06 - 2021-10 skills, as well as the ability to think on their feet.
Service Advisor
TVS SUNDARAM HONDA PVT, Ltd.
10.2019 - 09.2021
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Prepare estimate for the accidental vehicles and initiate the insurance claim process for the accidental vehicles
- Follow up of surveyor for work approval
- Determine and diagnose car issues based on customer description and vehicle condition
- Translate customer-reported problems to actionable work orders for technicians to complete
- Order necessary parts and double-check that they are delivered to technicians
- Ensure that automotive work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases.
Education
B.E MECHANICAL ENGINEERING -
KGISL INSTITUTE OF TECHNOLOGY
Coimbatore 04.2001 -
HSC -
SRI GOPAL NAIDU HIGHER SECONDARY SCHOOL
Coimbatore 04.2001 -
SSC -
VIMAL JYOTHI CONVENT MATRICULATION HI, SEC,SCHOOL
Coimbatore 04.2001 -
Skills
Good interpersonal skillsCommunication skillsManagement and Leadership skills
Teamwork and Collaboration
Critical Thinking
Written and Verbal Communication
Accomplishments
- Achieved self- target of rupees Fifteen Lakhs periodically in Labor and Parts.
- Received an award for highest through put from JAN- AUG from Mr. Abhay John (CEO of VOLKSWAGEN ) India.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Training
STARTUP, FOUNDATION, TECHNICAL PRODUCT TRAINING at BMW GROUP TRAINING CENTRE, Gurugram.
Achievements Awards
- Received first place in final year project
- Received Second place in Hand Ball in school sports meet
Internship
ROOTS INDIA Pvt, Ltd, summer internship in vehicle horn production
Projects
Mini project: "INTELLIGENT BRAKING SYSTEM" Final year project: "GEAR CUTTING ON LATHE MACHINE"
Computer Knowledge
CAD & SOLID WORKS, Windows (XP, 7, 10), MS Word, MS Power point, MS Excel
Declaration
I hereby declare the above finished details are true to the best of my knowledge.
Timeline
Body Shop Incharge
KUN BMW PVT, Ltd.
11.2022 - Current
Service Advisor
RAMANI VOLKSWAGEN PVT, Ltd.
10.2021 - 11.2022
Service Advisor
TVS SUNDARAM HONDA PVT, Ltd.
10.2019 - 09.2021
B.E MECHANICAL ENGINEERING -
KGISL INSTITUTE OF TECHNOLOGY
04.2001 -
HSC -
SRI GOPAL NAIDU HIGHER SECONDARY SCHOOL
04.2001 -
SSC -
VIMAL JYOTHI CONVENT MATRICULATION HI, SEC,SCHOOL
04.2001 -