Sam Gibbson Y
Bangalore
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
1
1
Certification
Work History
International Voice - Sr. CCE
Digitide Solutions Limited - Tata Consumer Products
Bangalore
02.2024 - Current
- Consumer support Advisor, managing complaints, inquiries, orders, and payment-related issues for brands including Tetley Tea, Good Earth, Tea Pigs, and Joyfull Millets Muesli across the UK, USA, and Canada.
- Ensures stakeholder expectations align with project goals and manages communication.
- Balances stakeholder expectations with project objectives, ensuring alignment and smooth execution.
- Managing Stock Supplies and Logistics
- Handled Email chats and Inbound/Outbound calls.
- Ability to assess and engage with consumers, businesses, and regulatory bodies.
International Voice - Verification Researcher -
Startek Aegis - Hireright
Bangalore
07.2021 - 07.2022
- Conducting thorough background checks on individuals or organizations.
- Verifying personal details, including education, employment history, and references.
- Verifying personal details, including education, employment history, and references.
- Coordinating with law enforcement agencies and court officials to obtain necessary information.
International Voice - Customer Service Executive
Concentrix - Etisalat
Bangalore
05.2019 - 02.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
Education
BBA - Human Resources Management
Innova Group Of Institutions
Bangalore10-2023
Science - PCMB
New Horizon College
Bangalore05-2018
St. John's High School
Bangalore06-2016
Skills
- Customer Support
- Stock management
- Logistics Coordination
- Background Verification
- Customer Relationship Management
- Communication Skills
- MS Office : Word, Power Point, Excel
Languages
English
First Language
Hobbies
- Sports
- Music
- Travelling
Certification
- Strategic Human Resource Management - 2023
Accomplishments
- Recognized as Employee of the Month
Timeline
International Voice - Sr. CCE
Digitide Solutions Limited - Tata Consumer Products
02.2024 - Current
International Voice - Verification Researcher -
Startek Aegis - Hireright
07.2021 - 07.2022
International Voice - Customer Service Executive
Concentrix - Etisalat
05.2019 - 02.2020
BBA - Human Resources Management
Innova Group Of Institutions
Science - PCMB
New Horizon College
St. John's High School
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