SAM WILLIAM
Chennai
Summary
Seasoned sales personnel, adept in strategic leadership and key relationship management. Excelled in boosting revenue through innovative sales strategies and fostering long-term client relationships. Skilled in event planning and fiscal oversight, achieving significant market growth. Demonstrated excellence in team development and client satisfaction, leveraging technical and interpersonal skills for peak performance.
Overview
21
21
years of professional experience
Work History
Associate Director of Events
Park Hyatt Chennai
Chennai
04.2018 - Current
- Assessed employee skills and identified areas for improvement.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Led sales planning, development, and account management to grow existing accounts and establish new sales accounts.
- Conducted market research and reported on competitors.
- Developed promotional materials for special events or packages offered by the hotel.
- Generated reports of weekly, monthly, and quarterly sales activity.
- Collaborated with other departments within the hotel organization to promote sales initiatives.
- Developed long-term relationships with venues and clients by maintaining consistent communication and excellent customer service.
- Resolved customer complaints regarding sales and service.
- Identified potential customers, accounts, and markets, and cultivated relationships to achieve the assigned revenue goal.
- Assisted in developing annual marketing plans and budgets.
- Coached, developed, and motivated the team to achieve revenue goals.
- Attended industry-related functions such as trade shows, conventions, and conferences.
- Conducted market research to stay current with industry trends and competitive pricing practices.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Managed hotel sales and marketing plans to accurately interpret and support business objectives.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Developed and implemented sales strategies to increase revenue and profitability.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Private Travel Consultant
Footprint Leisure
Chennai
08.2017 - 04.2018
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided exceptional customer service, resolving any travel-related issues promptly.
- Built and maintained strong relationships with vendors and suppliers in the travel industry.
Manager-Marketing
Phoenix Marketcity
11.2015 - 07.2017
- Developed and implemented a comprehensive marketing strategy to maximize brand recognition and customer loyalty.
- Planned and organized public relations and promotional events.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Built relationships with key journalists and bloggers in order to secure press coverage for company events, products, services.
- Developed budget forecasts for marketing initiatives and monitored expenditures to ensure compliance.
Account Director-Catering Sales
Westin Chennai Velachery
04.2015 - 11.2015
- Company Overview: Starwood Hotels & Resorts Pvt Ltd
- Starwood Hotels & Resorts Pvt Ltd
Catering & Events Manager
Westin Chennai Velachery
07.2013 - 03.2015
- Company Overview: Starwood Hotels & Resorts Pvt Ltd
- Starwood Hotels & Resorts Pvt Ltd
Sales Specialist
Westin Chennai Velachery
10.2012 - 06.2013
- Company Overview: Starwood Hotels & Resorts Pvt Ltd
- Starwood Hotels & Resorts Pvt Ltd
Banquets Sales Executive
Taj Connemara
Chennai
01.2012 - 10.2012
Restaurant Manager
Komalas Pvt Ltd
Singapore
11.2011 - 12.2011
Banquets Sales Executive
Taj Connemara
Chennai
02.2008 - 10.2011
Customer Support Officer
Allsec Technologies
Chennai
08.2006 - 02.2008
Banquets Sales Assistant
Taj Connemara
Chennai
08.2005 - 07.2006
Industrial Training
Taj Connemara
Chennai
10.2004 - 07.2005
Industrial Training
Taj Coromondal
Chennai
10.2003 - 01.2004
Education
B.Sc. - Hotel Management & Catering Science
Madurai Kamaraj University College
Madurai01.2005
Skills
- Technical implementation
- Fiscal oversight
- Strategic leadership
- Key relationship management
- Database coordination
- Staff scheduling
- Process improvement
- Budget development
- Recruiting and interviewing
- Database development
- Reporting and documentation
- Event planning
- Onboarding and training
- Administrative support
- Database management
Languages
- English, Read, Write, and Speak
- Tamil, Read, Write, and Speak
Personal Information
- Date of Birth: 10/13/84
- Gender: Male
- Nationality: Indian
Languages
Tamil
First Language
English
Proficient (C2)
C2
Accomplishments
- Achieved highest ever revenue in events sales at Park Hyatt Chennai
- Achieved highest ever APC in events
- Excellent knowledge abput Envision sales tool.
Timeline
Associate Director of Events
Park Hyatt Chennai
04.2018 - Current
Private Travel Consultant
Footprint Leisure
08.2017 - 04.2018
Manager-Marketing
Phoenix Marketcity
11.2015 - 07.2017
Account Director-Catering Sales
Westin Chennai Velachery
04.2015 - 11.2015
Catering & Events Manager
Westin Chennai Velachery
07.2013 - 03.2015
Sales Specialist
Westin Chennai Velachery
10.2012 - 06.2013
Banquets Sales Executive
Taj Connemara
01.2012 - 10.2012
Restaurant Manager
Komalas Pvt Ltd
11.2011 - 12.2011
Banquets Sales Executive
Taj Connemara
02.2008 - 10.2011
Customer Support Officer
Allsec Technologies
08.2006 - 02.2008
Banquets Sales Assistant
Taj Connemara
08.2005 - 07.2006
Industrial Training
Taj Connemara
10.2004 - 07.2005
Industrial Training
Taj Coromondal
10.2003 - 01.2004
B.Sc. - Hotel Management & Catering Science
Madurai Kamaraj University College
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