Vivek Ramamurthi
Head Of Technology, Product Portfolio Management, Program delivery, Gen AI integration
Bangalore,KA
Summary
Results-driven PMP and ITIL certified professional with extensive experience in leadership and strategic oversight, dedicated to driving organizational success through effective team collaboration and dynamic problem-solving. Recognized for adaptability and a strong focus on achieving objectives, with a proven track record in managing shared services, product portfolio delivery, and infrastructure/database management. Expertise in leading cross-functional teams and implementing automation strategies has consistently enhanced service delivery and product development. Notable achievements include the successful integration of Gen AI strategies and significant reductions in operational costs through innovative solutions, all while pursuing continued excellence in leadership and advancing product lifecycle management initiatives to propel business growth.
Overview
19
19
years of professional experience
9
9
Certifications
Work History
Associate Director
Price Waterhouse Coopers LLP
03.2023 - Current
- Working as Associate Director, Head of Technology Delivery and Implementation, and IT Infrastructure in Regulatory and Business Services line of business.
- Leading a team of over 50 professionals, guided by five managers, overseeing five distinct products. This involves coordinating efforts across Development, Operations, and Support functions.
- Responsible for the Gen AI integration strategy for the line of service, resulting in the integration of Agentic AI and Gen AI features in existing and new products.
- Lead the automation and integration strategies of the LOS.
- Lead the strategic planning, design, and implementation for all products.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas, and providing resources for professional development.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Maintained compliance with industry regulations while adapting to changes in legislation or best practices, as needed.
- Evaluated employee performance, and conveyed constructive feedback to improve skills.
- Drive new alliances, and third-party tool integration with products.
- Product life cycle governance.
- Align vendors for required projects.
- Accountability for the development and launch of new product features.
- Manage the development, operations, and maintenance budget of 10 crore INR.
- Capital expenditures and operating expenses accountability for LOS.
- Performance optimization of all development and O&M processes.
- Final stage gate for all customer customization requests.
- Final approval for technical changes, as part of CAB.
- Practice development: identify and prioritize key initiatives to improve product capabilities.
- Lead new product development initiatives.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
- Improved overall team efficiency by streamlining project management processes, and implementing new collaboration tools.
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Led strategic initiatives to enhance operational efficiency, resulting in streamlined processes and reduced project turnaround times.
- Developed comprehensive risk assessment frameworks that improved compliance and mitigated potential operational setbacks.
- Mentored and guided cross-functional teams in best practices, fostering a culture of continuous improvement and collaboration.
- Implemented data-driven decision-making processes that increased accuracy in project forecasting and resource allocation.
General Manager
Ikya Human capital Private Ltd
06.2016 - 03.2023
- Operations and Delivery Manager - Database, Infrastructure/Application Managed Services, and Operations with Huawei Telecommunications India Pvt Ltd.
- Managing a team of 35 Infrastructure admins( DBAs, Unix Admins, Backup and Storage admins ) and 20 Application team members L1, L2 , Architect level) working for various clients across different continentals (Europe, Africa, Middle East & APAC)
- Expertise in service delivery, transitions, operations, and remote ODC setup.
- Responsible for Automation / CSI Initiatives Project at Business Unit Level
- Migration and delivery of Infrastructure (DB, server, storage& Backup, Network Security) operations from Middle East to India as part of GNOC team
- Manage a team of 35 DBAs supporting Oracle, Microsoft SQL Server and MySQL environments UNIX admin, Backup and storage admins, as part of IT operations
- Worked closely with customer Stakeholders to define criteria for engagement success and drive achievement of the same
- Created Due Diligence tracker for transition of operations
- Monitor Key performance indicators and provide recommendation for improvements
- Worked with Pre-Sales team to create service catalogue for IO Managed services offerings
- Capability and competency Development through internal trainings and mobilizing a team with necessary skills
- Delivered vital consistency through introduction and implementation of enterprise-wide set of database standards
- Ensured adherence to key regulatory demands through design and deployment of SOX compliant Infrastructure security structure - audited and resolved all exceptions within 4 months
- Established service level agreements with end-users
- Leaded Quick initiatives to demonstrate POC and prepare proposals for the same ( Datacenter migration projects and Application consolidation)
- Responsible for the operational stabilization of Infrastructure operations across 5 OPCOs in south east Africa, 2 OPCOs in Middle east
- Escalation point for operation-related issues
- Provided crisis management during production incidents across mission critical clients facing systems
- Managed global Shift Rotation for the IMS team spread across geographies
- Monitor end-to-end performance and maintain high level of quality, standards defined within negotiated and agreed SLA's
- To propose and implement necessary Service Improvements
- Ensure sign off readiness for bringing project developments successfully into operational support
- Manage the demand, for Operate landscape for all the components in the landscape
- Be Accountable for the execution/deployment of releases and approval of changes
- Promote Continuous Improvement culture within own scope of accountability
- Vender and third-party management
- Developed SOPs, Policies, metric for onshore offshore Knowledge transition plans
- Responsible for Overall Service Delivery Quality
- Created Weekly, Monthly dashboards for client and Senior stakeholders
- Defined metrics driven problem management using ticket count which was a major value add across Various projects
- Ensure all documentation for new and existing operations are maintained in an effective and quality driven manner
- Well versed in managing teams working in 24/7 support model
- Participate in P1/P2 Calls and RCA Report generation within 48 hrs
- Of Issue closure
- Participate in weekly internal review meeting and customer review
- Optimized SQL queries and stored procedures increasing application effectiveness without increasing memory requirement
- Initiated and Responsible for Automation / CSI Initiatives Project at Business Unit Level
- As Transition Manager for the IT Shared Services project, I traveled to South East Africa to oversee its successful transition to India.
- Traveled to client location (South East Africa) to stabilize Infrastructure oper
Infrastructure Management Lead
Accenture Services Private Ltd
09.2013 - 06.2016
- Lead a team of DBAs and UNIX admin as part of HR application Migration Project (Migrations of applications (250) and transitioning them to new platform)
- End to end Management of three version upgrades of global rollout of Oracle Fusion HCM cloud solution impacting 55K employees across 48 countries
- Creation of weekly, monthly, Annual Dashboards for client and management stakeholders
- Define metrics driven Problem management process
- Developed OLA's, SLA's, SOP's, SOW's with client
- Project involves Migration of HCM application of a leading Swiss Bank from PeopleSoft to Oracle Fusion HCM
- Leading a team of DBAs and UNIX admin ad part of HR application from PeopleSoft to Fusion
- Managed Large Scale Migrations of applications (250) and transitioning them to new platform
- Achieved seamless migrations and integration of applications
- End to end Management of three version upgrades of global rollout of Oracle Fusion HCM cloud solution impacting 55K employees across 48 countries
- Creation of weekly, monthly, Annual Dashboards for client and management stakeholders
- Successfully planned and managed end-end client Annual Performance process for entire Bank involving 55k Employees
- Define metrics driven Problem management process
- Prove solution for Issues regarding application related Database upgrade, Migration
- Developed OLA's, SLA's, SOP's, SOW's with client
- Working on Upgrade of databases from 9i, 10g to 11g as part of application migration
- Installing, configuring, administration and maintenance of databases in 11g
- Devising DR Strategy for the newly built databases
- Helping dev team in Query tuning
DBA - Senior Software Engineer
Oracle India Private Ltd
01.2013 - 09.2013
- Involved in Support of Customers using Oracle Enterprise manager 11g, 12c
- Installing, configuring OMS, Agent, Plug-in for monitoring different Host and non-Host targets
- Have created Notes regarding Install/Admin of Enterprise manager
- Have created Knowledge module Notes for internal documentation
- Has been part of Team for EM12c setup for a leading University in U.S
Senior DBA
NuWare Systems Private Ltd
12.2006 - 12.2012
- Exposure to a wide environment of Oracle Databases whose size varies from 5 GB to 800 TB for 300+ Oracle servers
- Involved in 24X7 support of Production databases
- Possesses intense experience in the installation, configuration, administration and maintenance of Oracle 8i, 9i, 10g, 11g databases
- Installing, configuring, administering, maintaining, Patching and securing production database servers
- Proficient in using BMC SqlBacktrack, RMAN for backup and recovery operations
- Installed and possess varied knowledge in DR strategies like datagaurd and Replication
- Expertise in performing Backup and Restore operations
- Migration, Cutover and failed over\back application critical databases
- Has been part of 2 Major Datacenter moves involving 150+ Oracle databases
- Awarded DBA of the half year Jan 2009 - Jun 2009
- Traveled to the client location in the US for 3 months
Education
Master of Science -
Bharathiar University
Coimbatore, Tamil Nadu, India 04.2001 -
Skills
Project management
Technology delivery
Technology infrastructure support
Cross-functional team leadership
Automation strategy
Product life cycle governance
Stakeholder engagement
Strategic leadership
Team collaboration and leadership
Product management
Technical implementation
Key relationship management
Risk assessment frameworks
Vendor management
Budget management
Operational efficiency
Service level agreements
Crisis management
Stakeholder engagement
Strategic leadership
Team collaboration and leadership
Product management
Technical implementation
Key relationship management
Accomplishments
- Successful integration of AI and Agentic AI in Regulatory products.
- Successful Implementation and Adoption of Tech Accelerators program developing close to 30+ Accelerators.
- Successful Transition of Africa, Middle East Region Projects to India GNOC.
Certification
Project management professional (PMP) certified
Technology
- Database : Oracle, MSSQL Server, MYSQL, MobgoDB, Postgre SQL
- Full stack : .net, react, Node Js
- Devops
- AI : Harvey, Leah, Open AI, Agentic AI
- Cloud : AWS, Azure, GCP, Oracle
Timeline
Associate Director
Price Waterhouse Coopers LLP
03.2023 - Current
General Manager
Ikya Human capital Private Ltd
06.2016 - 03.2023
Infrastructure Management Lead
Accenture Services Private Ltd
09.2013 - 06.2016
DBA - Senior Software Engineer
Oracle India Private Ltd
01.2013 - 09.2013
Senior DBA
NuWare Systems Private Ltd
12.2006 - 12.2012
Master of Science -
Bharathiar University
04.2001 -