Priyank Patel
Ahmedabad
Summary
Highly accomplished and competent personnel who worked for a well-known commercial airline and Ground Handler Company over a brief, but compact career in the recent past. Very well-organized and experienced in providing exceptional levels of hospitality to passengers, and can train downline employees as well. Well-presented and highly personable, and also possessing a full and in-depth understanding of customer service obligations. Looking to join a dynamic, growing, and successful company that rewards hard work and acknowledges ability. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Manager - Learning and Development
Gsec Bird Airport Services Pvt Ltd
Ahmedabad
2021.08 - Current
- Developed and implemented innovative learning and development programs to meet the changing needs of employees.
- Assessed training needs, identified gaps in existing skills and knowledge, and developed appropriate solutions for improvement.
- Partnered with senior leaders to ensure alignment between organizational objectives and employee learning goals.
- Managed the budget allocated for Learning and Development initiatives.
- Authored operation manuals for the organization, translating complex terminology into easily understood communications.
- Maintained up-to-date knowledge of industry trends, technologies, and competitive landscapes.
- Negotiated contracts and agreements with suppliers, contractors, and other external entities.
- Ensured compliance with industry standards, regulations, and best practices in all development activities.
- Facilitating SMS implementation via risk evaluation, auditing, monitoring SPIs, analyzing root cause
- Established and maintained strong relationships with key stakeholders, including clients, partners, and vendors.
- Orchestrated and facilitated training programs on staff development to boost employee knowledge, engagement, satisfaction, and performance.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Conducted engaging training programs targeting both blue and white-collar professionals.
- Administered training calendar for entire fiscal year, detailing course plans, training locations, and departmental rotations.
- Developed new training programs in compliance with company and government standards.
Training Administrator
Globe Ground India Pvt Ltd
Ahmedabad
2021.04 - 2021.08
- Organized trainings for new hires and existing employees.
- Compiled reports on the effectiveness of training programs.
- Prepared presentations, handouts and other materials used in trainings.
- Collaborated with internal stakeholders to determine appropriate training needs.
- Maintained up-to-date records of all completed trainings and certifications.
- Coordinated schedules of trainers, facilitators and instructors.
- Monitored budget expenditures related to training activities.
- Managed the logistics of offsite trainings, including travel arrangements.
- Ensured compliance with company policies regarding safety, security and confidentiality.
- Collaborated with department heads to tailor training programs to specific job roles and functions.
- Promoted a culture of continuous learning and improvement within the organization.
- Managed the training budget, ensuring cost-effective allocation of resources.
Customer Service Agent
Qatar Airways
2017.07 - 2020.07
- During working with Qatar Airways, I have added many competencies to my personality by attending different classroom and online courses provided by the company.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Attended training sessions regularly to stay current on new products or services.
- Ensured compliance with applicable laws when dealing with customers.
- Ensured compliance with safety regulations and airline policies.
- Verified identification documents of passengers.
- Resolved customer complaints regarding flight delays or cancellations.
- Handled disruptions effectively.
- Coordinated with air traffic control for takeoff clearance.
- Communicated regularly with other staff members for updates on flight status.
- Assisted disabled passengers during boarding, deplaning, and connecting flights.
Duty Officer
Globe Ground India Pvt.Ltd
Ahmedabad
2016.08 - 2017.06
- Responsible for supervising a team and ensuring that duties are completed within strict timeframes.
- Developing a safe working environment by adhering to all necessary service and safety requirements and legislation.
- Acted as a liaison between the department and outside agencies in order to facilitate cooperation and coordination of resources.
- Assessed situations and determined most effective response plan.
- Monitored radio communications, tracked personnel locations, and maintained records of activities.
- Ensured all necessary supplies were available and operational at all times.
- Conducted daily shift briefings to review tasks and provide updates on ongoing projects.
- Reviewed immigration documentation for validity and asked targeted questions of each individual.
Customer Service Officer
Cambata Aviation Pvt Ltd
Ahmedabad
2011.03 - 2016.07
- Provided assistance to passengers with special needs such as wheelchair accessibility, baggage handling, and transportation.
- Checked passenger travel documents for accuracy and validity.
- Answered customer inquiries regarding flight information, arrivals and departures times, fares, promotions, destinations.
- Monitored all areas of the terminal and ramp for smooth flight operations.
- Maintained a safe environment for both staff members and travelers alike by following established procedures and guidelines.
- Served as an ambassador for the company by providing friendly customer service throughout interactions with passengers.
- Managed check-in counters efficiently during busy periods ensuring timely departures of flights.
- Coordinated with the ramp team to ensure efficient loading and unloading of aircraft.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Operated computerized system to handle ticketing and check-ins. (Altea CM/FM, Navitare, SkySpeed)
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Oversaw employee work schedules and delegated daily assignments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed the role of Load Control and Ramp in charge as well.
- Worked in a ground handling organization, I have handled multiple international airlines, such as Qatar Airways, Etihad Airways, Air Arabia, and Emirates Airline.
Education
Bachelor of Arts -
Gujarat University
Ahmedabad12.2010
Skills
- Learning management systems
- Training delivery
- Organizational development
- Stakeholder management
- SMS Knowledge
- Root Cause Analysis
- Risk assessment
- Technical knowledge
- Course design
- Performance monitoring
- Internal Auditing
- Budget administration
Certification
- Akasa Air Airport Handling Procedures - Train The Trainer
- Akasa Air Amadeus Navitare GoNow & SkySpeed Reservation - Train The Trainer
- Qatar Airways Cargo Warehouse Operations - Initial
- Qatar Airways Cargo Warehouse Operations - Train The Trainer
- Qatar Airways Freighter Handling Course - Initial
- Qatar Airways Freighter Handling Course - Train The Trainer
- Emirates Ramp Operation Training - Train The Trainer
- Emirates Turnaround Coordinator - Train The Trainer
- Emirates Centralized Load Control Coordinator - Train The Trainer
- BG-GHS Internal Train The Trainer
- BG-GHS Internal Auditor
- VietJet Weight & Balance - Initial
- Altea Customer Management
- Altea Flight Management
- Dangerous Goods Cat - 06
Languages
Gujarati
First Language
English
Upper Intermediate (B2)
B2
References
Available on request.
Timeline
Senior Manager - Learning and Development
Gsec Bird Airport Services Pvt Ltd
2021.08 - Current
Training Administrator
Globe Ground India Pvt Ltd
2021.04 - 2021.08
Customer Service Agent
Qatar Airways
2017.07 - 2020.07
Duty Officer
Globe Ground India Pvt.Ltd
2016.08 - 2017.06
Customer Service Officer
Cambata Aviation Pvt Ltd
2011.03 - 2016.07
Bachelor of Arts -
Gujarat University