Sam Stephen Paul
Madurai
Summary
Motivated and results-driven professional with strong experience in telecom sales, retail operations, and team training. Proven ability to manage store performance, drive customer engagement, and deliver process training across multiple locations. Known for strong communication, adaptability, and people management skills , To leverage my experience in sales and training to contribute to a dynamic organization
Overview
8
8
years of professional experience
Work History
Training & Capability
Bharati Airtel Pvt Ltd
Madurai
04.2023 - Current
- Conducting regular training sessions for store staff across 35-40 Airtel stores
- Delivered product, process, and system training to enhance team knowledge and efficiency
- Maintained training reports and shared feedback with top level management
- Successfully onboarded and trained over 100+ new CROs across zones
- Recognized for driving engagement and maintaining high training effectiveness scores
Zonal Territory Manager
Airtel Payments Bank
Thiruchirapalli
02.2022 - 04.2023
- As ZTM am responsible for driving business growth, managing sales operations, and ensuring effective implementation of the bank's products like mATMs retailer onboarding , Insurances and services across the zone
JPM (Jio Point Manager)
Jio Infocom Pvt LTD
Kovilaptti
01.2021 - 09.2022
- As a JPM am responsible for driving sales performance and managing the daily operations of a Jio Point retail center.
- This role involves developing and expanding the Jio market by identifying and onboarding new channel partners and Distribution to drive retail business and provide a good ROI for S&D
CRO
Bharati Airtel Private Limited
Kovilpatti
03.2019 - 01.2021
- As a CRO have to mainly responsible for handling customer interactions and ensuring a smooth service experience and upgrading the sales like 4g Gross MNPs and airtel Dongle sales
- And have to maintain a proper customer acquisition track record
Sales Executive
Royal Enfield
Kovilpatti
01.2018 - 03.2019
- As a RE Sales Executive am responsible for selling motorcycles and delivering a good customer experience from the sales part to service part which includes retail also
- Then I was promoted to the position of Retail Manager and have been working in this role for the past eight months, where I have gained hands-on experience in store operations, team Handling, and sales management ,Inventory Management .
Education
B.Sc - computer science
Sri.S.R.N.M.College
Sattur07.2014
Skills
- MS Excel
- PPT
- CRM Toolkit
- Seible BCRM
- Data analysing
- Report development
- Content development
- People Management
- Team Handling
- Team Motivation
- Coaching
- Conflict resolution
- Adaptability
- Leadership
- Collaboration
Projects
Sales Capability and Performance Improvement Project, CRM, Data LMTD & MTD Reports, Result driven with the proper MTD and LMTD reports, identifying what is stopping the CRO from maximizing performance.
Timeline
Training & Capability
Bharati Airtel Pvt Ltd
04.2023 - Current
Zonal Territory Manager
Airtel Payments Bank
02.2022 - 04.2023
JPM (Jio Point Manager)
Jio Infocom Pvt LTD
01.2021 - 09.2022
CRO
Bharati Airtel Private Limited
03.2019 - 01.2021
Sales Executive
Royal Enfield
01.2018 - 03.2019
B.Sc - computer science
Sri.S.R.N.M.College