SAMANTHA BERTSCH
Madison,IN
Summary
I have years of experience providing excellent customer service, as well as salesmanship. My day to day income has heavily depended on up-selling and advertising menu items in a way to entice our guests to spend more money. I am also a very fast learner. I am ready to take the next step in my life, and pursue a career. These skills have made me a well rounded candidate for this role.
Overview
5
5
years of professional experience
Work History
Server
Rusty Bucket Restaurant and Tavern
2021.12 - 2022.06
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
- Kept a high level of cleanliness and sanitation.
Bullfrogs Bar & Grill
2021.05 - 2021.12
- Informed guests of daily food and drink specials, as well as recommend popular items
- Prepared side salads, soup, dinner bread, and other starters for the table
- Kept section clean and tidy, and ensure the restaurant was properly stocked.
Operations Specialist
United Wholesale Mortgage
2020.12 - 2021.05
- Identified and resolved complex problems that had an impact on management and business direction in a proactive manner
- Used problem-solving skills and communication with staff to completely and efficiently respond to client inquiries
- Proficiently communicated with clients via phone and email.
Bar
Louie, Great Lakes Crossing Outlets
2019.12 - 2020.11
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
- Informed guests about daily happy hour specials, recommending specific items based on customer preferences
- Kept an eye on guests for signs of intoxication and immediately alerted management
- Ensured tables and restaurant were kept clean and tidy.
Buffalo Wild Wings
2017.09 - 2019.12
- Informed guests of daily wing specials, happy hour specials, and drink features
- Accommodated guests with any allergies or intolerances by making substitutions and allerting the kitchen staff, as well as managerial staff
- Served drinks and food in a timely manner
- Kept up on restaurant cleanliness and made sure items were stocked throughout the shift.
Education
Some College (No Degree) - Business Management & Marketing
Grand Valley State University
Allendale, MISkills
- Customer Service
- Salesmanship
- Sales and Promotion
- Communication Skills
- Hospitality Service Expertise
Timeline
Server
Rusty Bucket Restaurant and Tavern
2021.12 - 2022.06
Bullfrogs Bar & Grill
2021.05 - 2021.12
Operations Specialist
United Wholesale Mortgage
2020.12 - 2021.05
Bar
Louie, Great Lakes Crossing Outlets
2019.12 - 2020.11
Buffalo Wild Wings
2017.09 - 2019.12
Some College (No Degree) - Business Management & Marketing
Grand Valley State University
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