Samantha Brown
LaPorte
Summary
Experienced with overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities. Recognized consistently for performance excellence and contributions to success in the heavy duty industry. I am a Marine Corps veteran that is highly motivated and eager to learn. I thrive under pressure, and can wear many hats. I believe that I would be valuable addition to your team.
Overview
9
9
years of professional experience
Work History
Area Manager
TruckPro
Dixon, IL And Countryside, IL
02.2024 - Current
- Managed both locations, one being a new acquisition and a service shop.
- Oversaw sales and operations, ensuring compliance with company policies and procedures.
- Led and developed high-performing teams to achieve operational excellence across multiple locations.
- Implemented process improvements, resulting in increased efficiency and reduced operational costs.
- Analyzed performance metrics to drive strategic decisions and enhance service delivery standards.
- Managed budget allocations effectively, aligning resources with organizational goals for maximum impact.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Developed and implemented strategies to improve customer service and increase sales.
Regional Operations Manager
TruckPro
Midwest Region
08.2022 - 02.2024
- Streamlined regional operations, enhancing workflow efficiency across multiple sites.
- Developed training programs for team leaders, fostering skill development and operational consistency.
- Analyzed key performance indicators, identifying trends and recommending actionable improvements for operations.
- Mentored junior staff, promoting a culture of continuous improvement and operational excellence within the team.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Streamlined regional operations by implementing efficient processes and procedures.
Store Manager
TruckPro, LLC
Cicero, IL
05.2020 - 09.2022
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
- Analyzed and interpreted store trends to facilitate planning.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Assisted customers at front counter, answering questions and selling parts.
- Managed a team of 10 to 14 employees ranging from Account Managers, inside sales personnel, warehouse employees, and drivers.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
Sales Account Manager
TruckPro, LLC
Terre Haute, IN
08.2019 - 05.2020
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Established new accounts through cold calling and personal visits to potential customers.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Built strong client rapport to establish diversified network of connections.
- Utilized in-depth understanding of strategic sales processes to increase revenue.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Prepared and deliver customer sales quotes.
- Met or exceeded sales, customer service and loyalty program standards.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Inside Counter Sales
TruckPro
Terre Haute, IN
08.2017 - 08.2019
- Welcomed customers and offered immediate assistance in line with business policies.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Restocked, rotated and visually merchandised products for maximum sales.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
North Central High School
Farmersburg, INSkills
- Customer Service
- Staff Scheduling
- Assignment Delegation
- Budget Control
- Performance Assessment
- Verbal and Written Communication
- Customer Relations
- Parts Knowledge
- Staff management
- Operations management
- Relationship building and management
- Team development
- Brainstorming ideas
- Customer service
- Leadership skills
- Conflict management
Timeline
Area Manager
TruckPro
02.2024 - Current
Regional Operations Manager
TruckPro
08.2022 - 02.2024
Store Manager
TruckPro, LLC
05.2020 - 09.2022
Sales Account Manager
TruckPro, LLC
08.2019 - 05.2020
Inside Counter Sales
TruckPro
08.2017 - 08.2019
High School Diploma -
North Central High School