Samapti Nandi

Call Center:

. Interacted with customers when receiving and dealing with all initial customer communications:
. offering excellent levels of customer service at all times.

. Assessed customer requirements and preferences, provided accurate information and advice. and made subsequent recommendations,
. Followed up on ongoing customer cases and communicated progress to management and customers.

. Created and maintained customer call logs in line with auditing requirements and company
processes.

. Guided and resolved all customer issues to achieve a satisfactory conclusion,

Emergency Admission:
. Managed and coordinated the timely admission of emergency patients, ensuring proper documentation and compliance with hospital protocols.
. Collaborated with medical staff, patients, and their families to facilitate smooth admission processes during critical situations.
. Managed billing inquiries and concerns from patients and insurance providers, ensuring prompt resolution and customer satisfaction.

OPD Billing for Doctors and Tests:
. Managed billing operations for outpatient services, overseeing the billing processes for doctor consultations and diagnostic tests.
. Utilized billing software to accurately process invoices for OPD visits, ensuring timely submission of claims to insurance providers.
. Coordinated with healthcare providers and diagnostic labs to reconcile billing information, facilitating smooth billing cycles and revenue generation.
. Conducted regular audits of OPD billing records to identify discrepancies and discrepancies, implementing corrective measures to improve billing accuracy and compliance.