Samarth Srivastava
Navi Mumbai
Summary
Results-driven Banking Professional with over 10 years of experience in retail banking and operations management. Specializes in branch operations, loan processing, vendor management, and compliance. Proven success in cross-selling financial products and enhancing operational efficiency to improve customer satisfaction.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Services & Operations Manager, Retail Banking
IDBI Bank Ltd.
Navi Mumbai
2024.06 - Current
- Managed daily operations of banking services and customer interactions.
- Streamlined processing of customer requests for KYC, account opening, and compliance to enhance customer experience.
- Managed daily operations for voucher checking, transaction verification, and clearing reports to ensure accuracy and compliance.
- Oversaw compliance with financial regulations and internal policies.
- Implemented process improvements to enhance operational efficiency in branches.
Asset Officer, Retail Banking
IDBI Bank Ltd.
Navi Mumbai
2022.06 - 2024.05
- Sourced and processed loan leads for housing, MSME, LAP, gold, education, personal, and auto loans, enhancing customer engagement.
- Processed loan applications while ensuring compliance with bank regulations and policies.
- Followed up on sanctions and disbursements, resolving file-related discrepancies to ensure compliance and accuracy.
- Managed customer queries through effective communication and problem-solving techniques.
- Assisted in branch operations by coordinating daily activities and maintaining workflow efficiency.
Assistant Manager - Infrastructure Management, Shared Services Group
IDBI Bank Ltd.
Delhi
2020.01 - 2022.06
- Managed branch infrastructure, vendor relationships, and bill settlements to ensure operational continuity.
- Managed daily operations and ensured compliance with banking regulations.
- Coordinated vendor work orders and resolved branch complaints while overseeing staff housing facilities to maintain service quality.
- Supervised staff training and development initiatives to enhance team performance.
- Coordinated customer service activities to improve client satisfaction and engagement.
Assistant Manager (Customer Service Executive), Retail Banking
IDBI Bank Ltd.
Delhi
2016.06 - 2019.12
- Drove CASA growth and cross-sold financial products, successfully meeting branch targets.
- Managed account opening and KYC processes to enhance customer service operations.
- Handled cash management, clearing, and NEFT/RTGS transactions while monitoring BNA and ATM performance.
Assistant - Customer Service Executive, Retail Banking
State Bank of India
Gorakhpur
2015.06 - 2016.05
- Led strategic initiatives to enhance customer engagement and satisfaction.
- Enhanced branch CASA base while actively promoting third-party products to increase customer engagement.
- Managed cross-functional teams to implement banking solutions effectively.
- Developed and executed risk management strategies for operational efficiency.
- Processed account openings, KYC verifications, cheque clearances, and NEFT/RTGS transactions to ensure smooth banking operations.
Trainee Engineer (Electrical)
Pravin Electricals Pvt. Ltd.
Lucknow
2012.01 - 2013.07
- Supervised site operations and installations of L.T panels and DG sets, coordinating material procurement to support project timelines.
- Facilitated project completion, managing billing and client handover processes to ensure client satisfaction.
- Assisted engineers in designing electrical systems for various projects.
- Conducted routine inspections of electrical equipment and systems.
- Collaborated with team members to troubleshoot electrical issues effectively.
Education
B.Tech. - Electrical & Electronics
SRMCEM
LucknowHSSC -
Rani Laxmibai School
LucknowSSC -
Lucknow Public School
LucknowSkills
- Retail banking management
- Regulatory compliance
- KYC
- Cash clearing operations
- Asset processing
- Customer relationship management
- Cross-selling strategies
- Regulatory Reporting
- Operational Efficiency
- Team leadership
Certification
- CAIIB Certified by IIBF
Hobbies and Interests
- Cricket
- Travelling
Personal Information
- Cricket
- Travelling
Training
- Cricket
- Travelling
Timeline
Services & Operations Manager, Retail Banking
IDBI Bank Ltd.
2024.06 - Current
Asset Officer, Retail Banking
IDBI Bank Ltd.
2022.06 - 2024.05
Assistant Manager - Infrastructure Management, Shared Services Group
IDBI Bank Ltd.
2020.01 - 2022.06
Assistant Manager (Customer Service Executive), Retail Banking
IDBI Bank Ltd.
2016.06 - 2019.12
Assistant - Customer Service Executive, Retail Banking
State Bank of India
2015.06 - 2016.05
Trainee Engineer (Electrical)
Pravin Electricals Pvt. Ltd.
2012.01 - 2013.07
B.Tech. - Electrical & Electronics
SRMCEM
HSSC -
Rani Laxmibai School
SSC -
Lucknow Public School