Samarveer Singh Puri
Zirakpur
Summary
Operations Leader specializing in logistics, supply chain management, and process optimization with a proven track record of driving efficiency and reliability across the Upper North Region. I manage planning and operations for over 150 delivery hubs, ensuring seamless resource allocation and capacity building to meet dynamic business demands.
Certified in Six Sigma Black Belt, KAIZEN, Supply Chain Demand Planning, and Project Management, I excel in transforming inefficiencies into scalable solutions. Known for my strong people management and interpersonal skills, I foster collaboration across diverse teams and stakeholders to deliver measurable outcomes. A self-starter with a passion for operational excellence, I consistently strive to enhance customer satisfaction and achieve organizational goals.
Overview
4
4
years of professional experience
3
3
Languages
Work History
State Head
Shadowfax
01.2025 - Current
- Analyzed operational workflows in LM & FM across Punjab and HP, identifying bottlenecks and introducing automated scheduling systems, cutting inefficiencies by 20%.
- Devised cost-control strategies and optimized resource deployment, enhancing operational efficiency and reducing overhead by 15%
- Orchestrated multi-channel marketing campaigns, driving a 30% increase in product adoption rates during regional launches. (B2B , IHS , Same Day Delivery)
- Developed and implemented a succession plan, mentoring 9 junior managers and boosting regional operational efficiency by 25%.
Assistant Manager
Flipkart
09.2024 - 01.2025
- Spearheaded planning and optimized reliability for the Upper North Span, streamlining operations for efficiency.
- Handled Caps Upload, VSL Planning and AOP Planning for 200K + Volume.
- Improved Forward Conversion from 77.36% to 78.93%
- Mitigated LM breach from 3.44% to 2.17% by implementing data-driven monitoring systems and training.
Lead Central - Program Manager
Flipkart
05.2022 - 09.2024
- Handling Delivery Model for Upper North Region(Punjab, Himachal Pradesh, Uttarakhand and Jammu and Kashmir).
- Managed operations and finance related issues of Kirana in the region
- Scaled Kirana Headcount from 650 to 1300 within 12 months, ensuring 100% coverage for underserved pincodes in the Upper North Region.
- Onboarded Kirana Partners in remote locations to make entire pin code serviceable via Kirana Partner
Increased Load Volume being catered via Kirana from 40K to 80K. - Had a team of 30 BDE's across the region for hiring of Delivery Executives.
- Elevated customer and seller satisfaction metrics by 20% in the Upper North Region through proactive issue resolution and process enhancements.
- Reduced Customer Detractors by 50%
- Upscalled Myntra NPS by 30%
- Handled Grocery Planning and operations for City Logistics
- Reduced GTNL RTO down from 12% to 6.85%
Analyst
Better
01.2021 - 05.2022
- Managed daily productivity to ensure targets are met and maintained incentive database of the team members.
- Auditing the closed loans to ensure the loans are error free and saleable to investors in the secondary markets.
- Auditing included Credit review, Disclosure review and Closing package review.
- Helped the team to ensure all the Investor conditions are addressed in a timely manner post-purchase of the loan.
- Established smooth functioning of process flow by conducting short training sessions and doing quality checks regularly.
Education
Master of Business Adminstration -
Shri Khushal Das University
01.2019 - 1 2021
Bachelor of Arts - undefined
Delhi University
01.2016 - 1 2019
Skills
Microsoft Excel
Program Management
Analytical Skills
People Management
Operations management
Team leadership
Cost reduction
Decision-making
Time management
Timeline
State Head
Shadowfax
01.2025 - Current
Assistant Manager
Flipkart
09.2024 - 01.2025
Lead Central - Program Manager
Flipkart
05.2022 - 09.2024
Analyst
Better
01.2021 - 05.2022
Master of Business Adminstration -
Shri Khushal Das University
01.2019 - 1 2021
Bachelor of Arts - undefined
Delhi University
01.2016 - 1 2019
Similar Profiles
Pradeep SinghPradeep Singh
Assistant Manager at ShadowfaxAssistant Manager at Shadowfax
SHANKAR BEYSHANKAR BEY
HUB INCHARGE at ShadowfaxHUB INCHARGE at Shadowfax
Kranthi Kochera KocheraKranthi Kochera Kochera
Manager at ShadowfaxManager at Shadowfax