Samayita Pal Majumdar
Kolkata
Summary
Enthusiastic and ambitious person with wide-spread transferable skills in network operations and sales management. Exceptional ability to connect with people and understand their wants and delivering legendary service on every interaction. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
4
4
years of professional experience
Work History
Network Operation Specialist/Analyst
IBM Consulting
Kolkata
08.2022 - Current
- Segregate client network based on technical network details based on their requirement(globally)
- Working one to one with clients for network setup details and uploading on company tools.
- Solving network related issues by raising tickets on ServiceNow
Senior Customer Service Executive
Teleperformance India- DoorDash
Gurgaon
01.2022 - 05.2022
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Sales Manager
Cuemath
Gurgaon
08.2021 - 12.2021
- Monitor customer preferences to determine focus of sales efforts
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Marketing Associate
Lido Learning
Noida
03.2021 - 07.2021
- Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors
- Develop pricing strategies, balancing firm objectives and customer satisfaction.
Sales Operation Associate
Byjus
Bangalore
09.2020 - 11.2020
- Resolve customer complaints regarding sales and service.
Education
Bachelor of Technology - Biotechnology Engineering
SRM Institute of Science and Technology
Chennai, Tamil Nadu06.2020
High School Diploma - PCMB
Garden High School
Kolkata, West Bengal05.2016
Science -
Garden High School
Kolkata, West Bengal05.2014
Skills
- SQL
- Python
- Basics of Computer Networking
- MS PowerPoint
- MS Excel
- Java
- Power BI(in process)
Timeline
Network Operation Specialist/Analyst
IBM Consulting
08.2022 - Current
Senior Customer Service Executive
Teleperformance India- DoorDash
01.2022 - 05.2022
Sales Manager
Cuemath
08.2021 - 12.2021
Marketing Associate
Lido Learning
03.2021 - 07.2021
Sales Operation Associate
Byjus
09.2020 - 11.2020
Bachelor of Technology - Biotechnology Engineering
SRM Institute of Science and Technology
High School Diploma - PCMB
Garden High School
Science -
Garden High School
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