SAMBHAV JAIN
Team Lead Operations
Ghaziabad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
SYNOPSIS: A capable, result-oriented management professional. Ability to always keep a level ahead, evaluate risks and opportunities and also deliver innovative new solutions to challenges. Organized and detail oriented; specialized in understanding procedures. Quick Learner, with an ability to easily grasp things and put into application new ideas, concepts, methods and technologies. Highly motivated to achieve organizational as well as personal goals.
Overview
8
8
years of professional experience
16
16
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Team Lead (Management Trainee)
Genpact India Pvt. Ltd
11.2018 - Current
- Handling AR team for a New Project within Organizations.
- Managing Reconciliation and Billing Adjustment team for more than 2 years consisting of 18 FTE
- Proved successful working within tight deadlines and a fast-paced environment.
- Direct internal and external recruitment within department, superintended monthly 121’s and yearly appraisals and identified and delivered training to develop team members
- Complete monthly file audits on all staff members to identify any issues or assume ownership of contentious and complaint cases for resolution
- Responsible for Project management, quality control, preparing FMEA and review of deliverables and work with clients to develop High Impact relationship
- Prepare year on year forecasting data to progress the account plan agenda and work with Global teams to respond and deploy
- Confident presenter and effective communicator to guarantee seamless delivery of tasks assigned to the teams
- Formulating and Implementing procedures for daily operations
- Interacting with clients over daily calls and weekly Governance meetings to set up the weekly agenda and providing updates on the SLA’s
- Planning Targets, monitoring them and ensuring achievement of overall targets daily
- Worked on 3 new transitions within the company and worked with GPO’s (Global Process Owners) from Onshore client and Internal stakeholders in smooth and effective transition
- Contribute to complex account and business development needs including global account planning
- Preparing Staff planning based on current and forecast inflow of work for smooth process operations.
Associate
Optum Global Solutions (India) Pvt. Ltd
11.2017 - 10.2018
- Deals with the errors related to Providers Remittance Advice (PRA) and Explanation of Benefits (EOB)
- Investigate the claims as per provider query and resolve by adjusting the correct payment for the services rendered by the patient following Service Operating Procedures (SOP)
- Sometimes recouping all the payment made to providers in case payment was made twice.
Process associate
Genpact India Pvt. Ltd
06.2015 - 11.2017
- Proficiency in finance and banking
- Deals with cash related errors of teller at Bank branch
- Investigate the case based on the banker notes and account resolve the problem by debiting or crediting the customer account
- We also credit/Debit to customer for the fees that are associated with the transactions
- Taking help from onshore clients if not able to understand the case on how to get it resolved
- Give training to new team members and help them with any queries.
Education
Bachelor of Commerce -
Delhi University
04.2001 - 04.2017
12th - Commerce
CBSE
10th - undefined
CBSE board
Skills
MS-Office, Net-suite (Oracle), Salesforce, CORAundefined
Certification
Certified in Advance Excel Formulas from Skill Nation.
Timeline
Team Lead (Management Trainee)
Genpact India Pvt. Ltd
11.2018 - Current
Associate
Optum Global Solutions (India) Pvt. Ltd
11.2017 - 10.2018
Process associate
Genpact India Pvt. Ltd
06.2015 - 11.2017
Bachelor of Commerce -
Delhi University
04.2001 - 04.2017
12th - Commerce
CBSE
10th - undefined
CBSE board
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