Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Sambhavi Tyagi

Summary

Dynamic team leader with a proven track record at Nimbus BPO, excelling in employee training and performance management. Enhanced customer satisfaction through strategic process improvements and effective communication. Skilled in team building and recruitment support, fostering a collaborative environment that drives results and boosts efficiency.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Team leader cum process trainer

Nimbus BPO
Gautam buddh Nagar
01.2025 - Current
  • Conducted regular performance reviews to assess individual team member progress.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Maintained a positive work environment that promoted collaboration between team members.

Collections Agent

Nimbus BPO
Gautam buddh Nagar
01.2023 - 01.2025
  • Prepared reports summarizing collection activity for management review.
  • Identified opportunities for improved efficiency in the collections process.
  • Participated in training sessions related to new technologies used by the company's collections department.
  • Adhered to all applicable laws, regulations, and company policies.
  • Maintained accurate records of all customer contact attempts and account updates in the database system.
  • Negotiated payment plans with customers to ensure timely repayment of debt.

Education

Bachelor of Arts - English-as-a-Second-Language Education

Indira Gandhi Open University
06.2021 - 12.2024

Skills

  • Team building
  • Employee training
  • Performance management
  • Customer satisfaction improvement
  • Recruitment support
  • Effective communication
  • Time management
  • Daily workflow improvement
  • Staff training
  • Process improvement
  • People management
  • Client communication
  • Call center operations
  • Team supervision

Languages

Hindi
First Language
English
Intermediate (B1)
B1

References

References available upon request.

Timeline

Team leader cum process trainer

Nimbus BPO
01.2025 - Current

Collections Agent

Nimbus BPO
01.2023 - 01.2025

Bachelor of Arts - English-as-a-Second-Language Education

Indira Gandhi Open University
06.2021 - 12.2024

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Sambhavi Tyagi