SAMBIIT MISHRA
New Delhi
Summary
Dynamic Business Analyst with a passion for process excellence as an Implementation Specialist, with a solid foundation in Agile methodology and a keen eye for process optimization, I am dedicated to aligning business strategies with technological advancements to maximize efficiency and productivity. My goal is to utilize my analytical prowess, honed through hands-on experience and professional certifications, to contribute to an organization's mission by identifying opportunities for improvement, and leading initiatives that enhance performance and deliver measurable outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Specialist Implementation Services/Assistant Manager
Aptia Group India
Gurgaon
03.2024 - Current
- Managed client requirements by converting scope documents into functional specifications.
- Performed roles as a Business Analyst and Technical Analyst for various U.S. clients.
- Facilitated business requirements gathering and translated findings into system specifications.
- Analyzed project scope, estimated effort, and planned resources effectively.
- Coordinated interactions among onsite analysts, developers, and quality teams.
- Working continuously with the management to implement various internal processes within the organization for quality process improvement.
- Identified innovative solutions to enhance technical development processes.
- Optimized process flow, user documentation, and knowledge transfer for users.
Lead Business Analyst
Marsh & Mclennan
Gurgaon
08.2014 - 03.2024
- Elicited and documented critical business requirements from new clients, ensuring alignment with Aptia365+ platform capabilities.
- Facilitated effective communication between clients and internal teams, resolving 95% of escalated issues within 24 hours.
- Engaged in all Sprint ceremonies, leading User Acceptance Testing (UAT) and Business Acceptance Testing (BAT) for product releases.
- Managed client calls, logs, and agendas, addressing all tracked issues systematically.
- Mapped business needs to technical specifications, achieving 99.9% accuracy in initial system setup.
- Validated client requirements for new implementations, reducing requirement-related defects by 20% during UAT.
- Analyzed system issues, providing innovative solutions that enhanced operational efficiency.
- Led defect remediation initiatives, addressing major crash causes to improve system stability.
Associate Analyst
Xerox Corporation
Gurgaon
06.2013 - 08.2014
- Prepared daily/weekly reports for different departments as per their standard formats. Answered to the daily query / complaint mails by customers, following the SOP.
- Updated documentation of SOP and operating instructions. Maintained the daily transactions data in the MS excel sheets.
- Worked as an Associate for Pension claim process, engaged Document Analysis as per the Pension claim Process. Supported in Various Operational Areas for Electronic Data Processing, Claim Processing.
- Responsible for multiple on-going delivery of services with 100% Quality assurance.
- Individually contributed in prompt response towards Escalation Management. Updated the report formats as per the instructions from the higher management.
Education
Master of Business Administration - Finance & Marketing Management
Utkal University
Bhubaneswar, ORBA - English Hons
Utkal University
Bhubaneswar, ORSkills
- System configuration and web development
- Project coordination and management
- User and business acceptance testing
- SQL Server administration
- JIRA project management
- Quality assurance methodologies
- Software development lifecycle expertise
- Microsoft Office proficiency
Certification
- ITIL Foundation Certificate in IT Service Management, Axelos Global Best Practice, GR671177464SM
- ISTQB - Foundation level, ITB- CTFL 00105777
- Certified Business Analysis Professional, International Institute of Business Analysis, 22909089
Projects
New Implementation Active Group for Marsh & McLennan, the New Implementation Project is designed to introduce innovative solutions that will enhance operational efficiency and productivity throughout our organization by focusing on the utilization of advanced technology and optimizing current processes, this initiative aims to streamline workflows, foster collaboration, and improve service quality the primary goals include the deployment of a new CRM system for centralized data management, the introduction of automation tools to simplify repetitive tasks, and the provision of extensive training for staff to ensure smooth adoption
Timeline
Lead Specialist Implementation Services/Assistant Manager
Aptia Group India
03.2024 - Current
Lead Business Analyst
Marsh & Mclennan
08.2014 - 03.2024
Associate Analyst
Xerox Corporation
06.2013 - 08.2014
Master of Business Administration - Finance & Marketing Management
Utkal University
BA - English Hons
Utkal University
Similar Profiles
Deeksha SoniDeeksha Soni
Plan Administration at APTIA GROUP INDIA PVT LTD (Previously MERCER)Plan Administration at APTIA GROUP INDIA PVT LTD (Previously MERCER)
Darsh PanchalDarsh Panchal
Senior Associate at Aptia Group IndiaSenior Associate at Aptia Group India
Shravan Shravan null
Deputy Manager at Aptia Group India Private LtdDeputy Manager at Aptia Group India Private Ltd
Sahil KumarSahil Kumar
Internship - Marketing & Sales at Raheja DevelopersInternship - Marketing & Sales at Raheja Developers
Zaahira FarheenZaahira Farheen
Senior Customer Service Associate at American ExpressSenior Customer Service Associate at American Express