TEJASWINI BHANARKAR
Mumbai
Summary
SaaS implementation and technical customer success professional with 6+ years of experience across software development, customer success engineering, and enterprise customer onboarding. Experienced in end-to-end implementation, technical integrations, stakeholder management, go-live readiness, and cross-functional delivery for global enterprise customers. Demonstrated ability to improve implementation efficiency through automation, including reducing Fivetran setup effort from approximately one working day to 30 minutes and contributing to a 30% reduction in customer time-to-go-live. Combines hands-on technical expertise with implementation leadership, process optimisation, team enablement, and AI-assisted development using Claude.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Onboarding & Implementation Specialist
Fospha
Mumbai
12.2023 - Current
- Led end-to-end onboarding and technical implementation for 100+ enterprise customers across the UK and US, coordinating integrations, configurations, data validation, quality assurance, and go-live readiness.
- Contributed to a 30% reduction in customer time-to-go-live through onboarding process improvements, technical troubleshooting, and workflow optimization.
- Designed and implemented a UI-driven Fivetran connector setup workflow, enabling advertising-platform integrations to be configured in a few clicks rather than individually, reducing setup effort from approximately one working day to 30 minutes.
- Leveraged Claude for AI-assisted development of onboarding automations, accelerating workflow development and minimizing repetitive manual implementation tasks.
- Automated Fivetran schema-fetching workflows to reduce manual effort, minimize human-error risk, and improve consistency across onboarding activities.
- Implemented ticket lifecycle automations triggered by status and phase changes, improving work-status visibility, progress tracking, and cross-team handoffs.
- Automated the cleanup of stale cloned databases after onboarding activities were completed, reducing unnecessary database retention, storage consumption, and associated costs.
- Configured and troubleshot data integrations across marketing and advertising platforms, including Google Ads, Shopify, Pinterest, Snapchat, Microsoft Advertising, and other customer data sources.
- Worked with AWS Lambda workflows, data destinations, pipeline configurations, implementation scripts, and Bitbucket CI/CD workflows to support reliable data delivery and production deployments.
- Led and mentored a team of five, supporting day-to-day onboarding workflows, knowledge sharing, quality checks, and smooth customer handoffs.
- Represented Mumbai team during on-site London visit, facilitating cross-functional knowledge-sharing sessions and client onboarding discussions with UK stakeholders.
Customer Success Engineer
CleverTap
Mumbai
08.2021 - 11.2023
- Managed a global portfolio of enterprise accounts across EMEA, META, APAC, and US markets, serving as a technical point of contact for customer requirements, platform adoption, and issue resolution.
- Investigated and resolved complex technical, analytical, and product escalations across multiple industry verticals, coordinating with internal teams to facilitate timely resolution.
- Acted as a liaison between customers, Engineering, and Product teams, translating customer requirements and technical issues into actionable feedback and resolution plans.
- Supported customer onboarding, platform training, and best-practice adoption to help customers realise value from CleverTap's engagement, analytics, and retention capabilities.
- Analysed customer usage trends and account health signals to identify adoption risks and opportunities and support tailored customer success strategies.
- Built relationships with C-level stakeholders, team leads, and end-users to support customer engagement, adoption, and satisfaction.
- Used Zendesk, HubSpot, and Planhat to manage customer interactions, track milestones, document issues, and maintain account records.
Programmer Analyst – Android Developer & Tester
Mobicule Technologies Pvt. Ltd.
Mumbai
02.2020 - 05.2021
- Developed and tested Android application modules for Kotak LMS project, enhancing loan management system for retail loan application processing on mobile and web platforms.
- Developed and maintained modules including dashboard, CreditScore, CIBILScore, FI form, and allocated leads, optimizing functionality for relationship managers and supervisors.
- Executed user acceptance testing activities, creating test cases and scenarios based on business and user requirements to ensure application quality and usability.
- Used SVN and Git for version control, managing code checkout, updates, commits, and collaboration across the development team.
Education
Bachelor of Technology (B.Tech.) - Electronics Engineering
Usha Mittal Institute of Technology
Mumbai05-2019
Skills
- Implementation & Customer Onboarding: End-to-End implementation, ETL processes, System Configuration, Customer Engagement, Implementation oversight
- Automation & Process Improvement: Workflow automation, Claude code, OpenAI, Cursor
- Leadership & Stakeholder Management: Team management, Problem resolution & coordination
- Technical Expertise: API Integrations, Mobile & Web Technologies, Integration Development, Mobile Integration, SQL, Database Concepts, Data Pipelines, Fivetran, AWS Lambda, Data Validation, Technical Troubleshooting
- Tools & Platforms: AWS, Bitbucket, Gitpod, Postman, DBeaver, Jira, Planhat, Zendesk, HubSpot, Git, SVN
Certification
- - Core Java — SDAC, 2020
- - Software Testing — SDAC, 2020
ADDITIONAL INFORMATION
- Location: Mumbai, India
- Work Preferences: Open to hybrid, remote, and relocation opportunities
- International Exposure: On-site work experience in London, UK, involving client onboarding and cross-functional knowledge sharing.
Timeline
Customer Onboarding & Implementation Specialist
Fospha
12.2023 - Current
Customer Success Engineer
CleverTap
08.2021 - 11.2023
Programmer Analyst – Android Developer & Tester
Mobicule Technologies Pvt. Ltd.
02.2020 - 05.2021
Bachelor of Technology (B.Tech.) - Electronics Engineering
Usha Mittal Institute of Technology