Summary
Overview
Work History
Education
Skills
Software
DECLARATION
Timeline
Generic

AAKASH REDDY

Applications Support Specialist / Product Specialist (Implementation & Onboarding)
Hyderabad,TG

Summary

Implementation & Process Analyst with 8+ years of experience in CDK Dealership Applications (Parts & Service), owning end-to-end configuration, integration, and go-live delivery. Experienced in pre-sales solutioning, post-sales implementation, payment workflow validation, UAT support, and cross-functional stakeholder coordination. Proven ability to ensure configuration accuracy impacting billing and payment transactions while improving workflows and reducing rework through structured analysis and collaboration with engineering and product teams.

Overview

11
11
years of professional experience
1
1
Language

Work History

Applications Support Specialist / Product Specialist (Implementation & Onboarding)

CDK Global, Private
Hyderabad
11.2017 - Current
  • Owned end-to-end implementation and configuration of CDK Dealership Management System (DMS) modules for Parts and Service operations.
  • Acted as primary point of contact between dealership teams, internal engineering, and third-party vendors during integration and onboarding.
  • Led go-live activities including validation, testing, deployment support, and live pull verification.
  • Ensured accurate configuration of labor types, invoice categories, parts pricing matrices, tax structures, and payment/billing setups.
  • Configured and validated Service Repair Order (RO) billing setups, parts invoicing workflows, and payment processing rules.
  • Audited payment policies and workflows to ensure compliance with dealership and OEM standards.
  • Identified billing misconfigurations impacting revenue posting and collaborated with engineering teams to resolve issues.
  • Collaborated closely with Service Managers, Parts Managers, Accounting Teams, Sales, Pre-Sales, Engineering, and Product teams.
  • Conducted system demos and functional walkthroughs for internal stakeholders and dealership clients.
  • Maintained proactive communication on project status, risks, configuration changes, and delivery timelines.
  • Gathered and analyzed dealership requirements prior to system configuration.
  • Configured CDK applications and supporting tools based on business rules, workflow dependencies, and role-based access controls.
  • Evaluated new process tools and provided structured feedback for workflow optimization.
  • Reduced rework by identifying requirement gaps and improving documentation standards.
  • Supported User Acceptance Testing (UAT) prior to go-live.
  • Validated end-to-end workflows including repair order lifecycle, parts sales/returns, and payment reconciliation.
  • Raised and tracked Jira tickets for workflow defects, enhancement requests, and integration corrections.
  • Ensured smooth production deployment with minimal operational disruption.
  • Suggested improvements in CDK ePayments and DMS workflows to enhance efficiency.
  • Conducted quality reviews to identify process bottlenecks.
  • Partnered with engineering teams to refine configuration standards and reduce manual intervention.
  • Improved implementation documentation to support scalable onboarding processes.
  • Experience: 8+ Years
  • Improved customer satisfaction by providing timely and efficient support for various applications.

Senior Process Analyst

Facebook India Pvt. Ltd. (Cognizant Payroll)
Hyderabad
06.2017 - 11.2017
  • Reviewed and approved e-commerce ad campaigns ensuring compliance with platform policies.
  • Evaluated landing pages and monitored ad quality to maintain workflow accuracy.
  • Managed escalations and collaborated across review teams to resolve compliance issues.
  • Maintained quality benchmarks and contributed to performance improvements.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Content Engineer – Sensitive Ad Review (SAR)

Google India Pvt. Ltd. (GlobalLogic Payroll)
Hyderabad
04.2015 - 11.2016
  • Reviewed digital advertisements to ensure compliance with Google’s sensitive content policies.
  • Identified review errors and maintained high-quality accuracy standards.
  • Suggested policy and workflow improvements, including hotkey enhancements.
  • Maintained dashboards, monitored backlog, and supported workload distribution.
  • Participated in tool testing, bug reporting, and workflow pilot programs.
  • Prepared documentation, case examples, and dashboards for internal training.
  • Delivered onboarding training and performance coaching for new team members.
  • Utilized advanced machine learning algorithms to improve personalization within the customer journey, leading to higher conversion rates.

Education

Bachelor of Commerce - General

St. Mary’s Centenary Degree College
Hyderabad
06.2014

Skills

End-to-End Implementation & Go-Live

CDK Dealership Management System (DMS)

Parts & Service Module Configuration

Payment & Billing Workflow Validation

System Integration & CRM Configuration

UAT / QA Validation

Software

CDK CRM

CDK Epay

UTI Application Testing

XML Reports Responses

CDK SaaS

DECLARATION

I hereby declare that the above information is true and accurate to the best of my knowledge.

Timeline

Applications Support Specialist / Product Specialist (Implementation & Onboarding)

CDK Global, Private
11.2017 - Current

Senior Process Analyst

Facebook India Pvt. Ltd. (Cognizant Payroll)
06.2017 - 11.2017

Content Engineer – Sensitive Ad Review (SAR)

Google India Pvt. Ltd. (GlobalLogic Payroll)
04.2015 - 11.2016

Bachelor of Commerce - General

St. Mary’s Centenary Degree College
AAKASH REDDYApplications Support Specialist / Product Specialist (Implementation & Onboarding)