Sarath Balakrishnan

Experienced Implementation Specialist with a proven track record of successfully delivering SaaS-based retail and supply chain automation solutions for both Indian and international clients, including Piramal Pharma Limited, SADAFCO | Saudia Dairy & Foodstuff Company, Godrej Tyson Foods Limited, Colgate-Palmolive (Nepal),Godrej Consumer Products Limited (Nepal) and Wavin. Demonstrated expertise in managing the full project lifecycle, from initial scoping and configuration through to testing, Go Live, and post-implementation support. Skilled in optimizing client onboarding processes, significantly reducing implementation timelines and improving user adoption rates.

Key achievements include:

• Conducting in-depth training sessions and creating documentation that enhanced system usage for clients.
• Collaborating with internal product and development teams to customize solutions, resulting in increased customer satisfaction and improved product functionality.
• Monitoring performance metrics to drive continuous improvements in project implementations, achieving measurable reductions in downtime and post-Go Live errors.
• Delivering comprehensive post-implementation support within a turn around time of 2 hours that led to a smooth transition to customer success teams and a marked increase in customer retention.
• Spearheading process improvement initiatives that streamlined software configurations, cutting error rates and accelerating deployment for multiple retail clients.
• Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
• Developed strong relationships with clients, fostering trust and confidence in the implementation process.
• Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
• Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.

Experienced Project Engineer with expertise in managing multiple aspects of project coordination, including budget estimation, vendor selection, and schematic design review, ensuring on-time and on-budget project completion. Skilled in delivering technical assistance to service providers and effectively liaising with key stakeholders to meet ISO standards and obtain necessary permits.

Key responsibilities included:

• Leading brand promotion and technical presentations to key stakeholders and buyers to align project goals with client expectations.
• Managing the vendor selection process, including qualification, tender review, and price comparison, to ensure cost-effective and reliable project execution.
• Coordinating with utility service providers and contractors to ensure seamless integration of materials and timely delivery of services.
• Overseeing the scheduling of contractors and materials to optimize workflow and minimize project delays.
• Facilitating weekly production and operations meetings, ensuring smooth communication and alignment between teams and stakeholders.
• Providing timely responses to customer inquiries and maintaining high levels of client satisfaction within a turnaround time of 1 day.
• Ensuring that all projects were completed on time and within budget, consistently meeting client specifications.

This experience has honed my skills in project management, vendor coordination, and process optimization, making me well-suited for the role of Implementation Specialist where cross-functional coordination and technical support are key to successful project execution.