Vignesh Rajan
Bangalore
Summary
Highly trained Implementation Specialist with project scope analysis, systems configuration and maintenance and troubleshooting expertise. A diligent employee multitasking on very complex assignments. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Implementation Specialist
Mobisy Technologies Pvt Ltd.
12.2021 - Current
- Manage end-to-end implementation projects of our SaaS for B2B customers, ensuring successful delivery within scope, schedule, and budget.
- Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.
- Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
- Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
- Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
- Manage project risks and issues, proactively identify potential obstacles, and implement mitigation strategies to ensure successful project outcomes.
- Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
- Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
- Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
Support Specialist
Glowroad (By Amazon)
06.2019 - 07.2020
- Assist customers with account-related inquiries, billing issues, and technical problems.
- Utilize problem-solving skills to address and resolve customer concerns quickly and effectively.
- Monitor and follow up on open cases to ensure timely resolution and customer satisfaction.
- Provide feedback to the product development team to help improve product functionality and customer experience.
- Maintain up-to-date knowledge of product, services, and policies to provide accurate information to customers.
Education
Bachelors in Technology [Electronics and Communication Engineering] -
Lovely Professional University
Jalandhar, PunjabHigher Secondary School [CBSE] - undefined
Netaji Model School
Rupnagar, PunjabSecondary School Certificate [CBSE] - undefined
Netaji Model School
Rupnagar, PunjabSkills
- Reporting and documentation
- Requirements Gathering
- User Acceptance Testing
- Decision-Making
- Relationship Building
- Project Planning
- Client management
- Implementation and configuration
- Complex issue resolution
- Project Management and Project scope assessment
- Customer Support
- Telephone and email etiquette
- Business Analysis
Certification
Google Data Analytics Certification, View Certificate
Languages
English (Proficient)
Hindi (Native)
Punjabi (Native)
Tamil (Native)
Timeline
Implementation Specialist
Mobisy Technologies Pvt Ltd.
12.2021 - Current
Support Specialist
Glowroad (By Amazon)
06.2019 - 07.2020
Bachelors in Technology [Electronics and Communication Engineering] -
Lovely Professional University
Higher Secondary School [CBSE] - undefined
Netaji Model School
Secondary School Certificate [CBSE] - undefined
Netaji Model School
Google Data Analytics Certification, View Certificate
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