SARVESH THAKUR
Senior Implementation Specialist
Bengaluru
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
5
5
years of professional experience
17
17
years of post-secondary education
2
2
Certifications
Work History
Senior Implementation Specialist
Mobisy Technologies Pvt Ltd
Bengaluru
01.2023 - Current
- Assisting account executives with strengthening client relationships through targeted solutions.
- Suggesting solutions to developing problems during project so that correct modifications could be made.
- Assessing project scope to confirm details and understand customer expectations in advance.
- Explaining complex, technology-related issues in basic, understandable terms to clients.
- Documenting specialized data and requirements to address business demands.
- Collaborating with Product team to explain the requirements and helping with market use case and solutioning.
- Generating reports to track performance and analyze usage.
- Monthly Service Reviews and Weekly status updates to keep client updated , provide visibility and strengthen relationship with the client.
Key Customer Onboarding Specialist
Mobisy Technologies Pvt Ltd
12.2021 - 01.2023
- Handling end to end implementation of Bizom, a leading SaaS/cloud-based supply chain automation product for FMCG industry
- Bizom’s modules involves- SFA, DMS and retail management
- Understanding the customer requirements and facilitating the transition of new clients from onboarding to self-sufficiency in a stipulated time frame
- Helping Project manager in preparing the BRD’s and related documents
- Collaborating with internal teams including Sales, Product, Development and Quality
- Aligning Training teams for timely UATs and any training for different levels of an organization
- Mentoring L2 resources for proper resolution of raised tickets and providing support to clients
- Well Trained with Advanced modules like- Schemes and Promotions, Claims Module, Lead Management system, Asset Module
- Tour Management
- Used softwares like Filezilla and AWS while handling a major enterprise client.
- Used CRM tool- Zoho
Customer Delight Executive
Mobisy Technologies Pvt Ltd
06.2019 - 01.2022
- Gathering the client’s requirement, pain points and scope of the business
- Understanding the Business process of customer
- Assisting the development and QA teams on enhancing the product to meet their requirements
- Preparing test cases and resulting the quality of product developed before to ensure that product met the client’s requirement
- Configuring the product and conducting the frequent demos and workshops
- Preparing the functional specific document
- Providing the trainings to all levels (field level, mid management and higher management)
- Working with the master data
- Assisting with service requests, troubleshooting problems with data or configuration, helping customers with strategies to analyse the sales and activities of their team using reports and dashboard, and offering thorough expertise to customers on the product and usage
- Handling multiple projects without any escalations
- Worked on Various modules- OMS, DMS and Van sales
- Worked as a Full- time resource for clients like- Sesa care and Jyothylabs
- Handled over 30 clients including both Indian as well as Overseas clients [UAE, Nigeria, Srilanka, Nepal].
- Handled client such as [Jhonson Tiles, Sesa Care, Jyothy Labs, Mapro, Chivita, Tata Consumers, etc]
Education
Diploma - Control and Instrumentation
CIT
Kokrajhar, AssamMatriculation - undefined
Govt.Higher Secondary School
Doimukh, Arunachal PradeshB.Tech - Instrumentation Engineering
CIT
Kokrajhar, Assam 04.2001 - 05.2018
Skills
Communication Skills
Accomplishments
- Took over the roles and responsibilities of an Associate Project manager this year.
- Received “Outstanding Performer Award” in the company.
- Received Spotlight award from client while working as a full-time resource from client’s end.
Certification
Workshop on Business Intelligence using Power BI
Personal Details
- Father’s name: Satyadeo Thakur
- D.O.B: 01-10-1995
- Nationality: Indian
- Language Spoken: English & Hindi
- Permanent Address: Vill-Sundarpur, PO-Sundarpur, P.S- Sakra, Dist.-Muzaffarpur (Bihar)
Declaration
I do hereby declare that the above information given by me is true to the best of my knowledge
Timeline
Project Management
08-2023
Workshop on Business Intelligence using Power BI
05-2023
Senior Implementation Specialist
Mobisy Technologies Pvt Ltd
01.2023 - Current
Key Customer Onboarding Specialist
Mobisy Technologies Pvt Ltd
12.2021 - 01.2023
Customer Delight Executive
Mobisy Technologies Pvt Ltd
06.2019 - 01.2022
B.Tech - Instrumentation Engineering
CIT
04.2001 - 05.2018
Diploma - Control and Instrumentation
CIT
Matriculation - undefined
Govt.Higher Secondary School
Similar Profiles
Bhoomika T RBhoomika T R
Software Engineer at Bizom | Mobisy Technologies Pvt LtdSoftware Engineer at Bizom | Mobisy Technologies Pvt Ltd
Vignesh RajanVignesh Rajan
Implementation Specialist at Mobisy Technologies Pvt Ltd.Implementation Specialist at Mobisy Technologies Pvt Ltd.
GARIMA BHANUSHALIGARIMA BHANUSHALI
Lead - Product Trainer at Mobisy Technologies Pvt. Ltd.Lead - Product Trainer at Mobisy Technologies Pvt. Ltd.