Farming/Plantation
Sambit Behera
Risk Investigations- Investigation Specialist
Cuttack
Summary
At Amazon India, as an Investigation Specialist, I leveraged analytical and critical thinking to enhance business operations, notably improving risk mitigation strategies. My expertise in fraud investigation and mentoring over 20 new hires underscored a commitment to excellence and team development. I adeptly balanced legal compliance with dynamic market demands, driving significant process improvements.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Investigation Specialist
Amazon India
12.2020 - Current
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed open orders, backlog data to provide workforce team with insights.
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
- Completed statistical reviews to uncover trends, patterns and variations.
- Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Utilized market knowledge of ecommerce industry, supporting company sales goals and objectives.
- Identified and addressed vendor concerns, working with development teams to achieve resolution.
- Maintained company-specific confidentiality and personal record retention protocol.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Trained and mentored new hires over 20 on customer service strategies and techniques.
- Provided exceptional services and pleasant shopping experiences to sellers.
Education
BTECH - Computer Science And Information Technology
ITER, SOA University
Bhubaneshwar, India 07.2015 - 05.2019
Skills
Evidence processing(Invoice/LOA-LA/DMCA)
Information gathering
Analytical and Critical Thinking
Quality assurance
HTML and CSS
Microsoft Office Suite
Risk Assessment(COE)
Intellectual Property investigation
Fraud investigation
Notice of Infringement and Non infringement complaint’s and appeals investigation
Interests
Blood Donor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How big would you dream if you knew you couldn't fail?
Anonymous
Timeline
Investigation Specialist
Amazon India
12.2020 - Current
BTECH - Computer Science And Information Technology
ITER, SOA University
07.2015 - 05.2019
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Odia
Bilingual or Proficient (C2)