Farming/Plantation
Sambit Behera
Risk Investigations- Investigation Specialist
Cuttack
Summary
At Amazon India, as an Investigation Specialist, I leveraged analytical and critical thinking to enhance business operations, notably improving risk mitigation strategies. My expertise in fraud investigation and mentoring over 20 new hires underscored a commitment to excellence and team development. I adeptly balanced legal compliance with dynamic market demands, driving significant process improvements.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Investigation Specialist
Amazon India
12.2020 - Current
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed open orders, backlog data to provide workforce team with insights.
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
- Completed statistical reviews to uncover trends, patterns and variations.
- Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Utilized market knowledge of ecommerce industry, supporting company sales goals and objectives.
- Identified and addressed vendor concerns, working with development teams to achieve resolution.
- Maintained company-specific confidentiality and personal record retention protocol.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Trained and mentored new hires over 20 on customer service strategies and techniques.
- Provided exceptional services and pleasant shopping experiences to sellers.
Education
BTECH - Computer Science And Information Technology
ITER, SOA University
Bhubaneshwar, India 07.2015 - 05.2019
Skills
Evidence processing(Invoice/LOA-LA/DMCA)
Interests
Blood Donor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How big would you dream if you knew you couldn't fail?
Anonymous
Timeline
Investigation Specialist
Amazon India
12.2020 - Current
BTECH - Computer Science And Information Technology
ITER, SOA University
07.2015 - 05.2019
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Odia
Bilingual or Proficient (C2)
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