Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Customer engagement – handle complaints, feedback, and ensure customer satisfaction.
Category Manager
Nature's Basket
Mumbai
07.2022 - 03.2024
Develop and implement category strategies aligned with business goals.
Conduct market research to identify trends, consumer behavior, and the competitive landscape.
Define pricing, promotions, and assortment strategies to maximize revenue and market share.
Negotiate contracts and maintain strong relationships with key suppliers.
Ensure cost-effective sourcing while maintaining product quality and availability.
Collaborate with procurement to optimize supply chain efficiency.
Work with sales teams to drive category performance and sales growth.
Set and track key performance indicators (KPIs) for revenue, margins, and profitability.
Forecast demand and manage inventory levels to avoid stock-outs or overstock.
Coordinate with logistics and supply chain teams for efficient distribution.
Develop category-specific marketing campaigns to boost sales.
Area Sales Manager
MD FOOD PRODUCT LLP- Brand: - CREMEITALIA
Mumbai
06.2020 - 07.2022
Build and maintain client relations.
Managing primary and secondary sales of Pan India.
Meeting with the Store Department Manager on a weekly basis for sales and new product competition.
Meet and exceed key performance indicators and sales targets.
Develop sales and marketing strategies to drive sales growth in the assigned area.
Conduct market research to understand competitors and market trends.
New product strategy with competitors.
Build a sales culture and a sales-centric atmosphere among the team members.
Business plan review meetings with the sales team.
Follow up with the logistics team and distributor for smooth delivery.
Traveling to potential and existing customers within an assigned sales area to present company offerings and build brand awareness.
Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close sale.
Senior Sales Officer
FORTUNE GOURMET COMPANY PVT LTD.
Mumbai
02.2017 - 06.2020
Managing primary and secondary sales of modern trade stores.
Provide monthly sales targets with the merchandiser and promoter, and push them to achieve the targets.
Meeting with the Store Department Manager on a daily basis for sales and new products.
Train our merchandiser and promoter on new products and policies.
Controlling RTV from the store.
Coordinate with the category head for the price update of the product and the new product listing.
Maintained general, administrative files and systems, along with reports.
Analysis team and individual statistics: prepare a report, devise, and implement an incentive program to improve store sales.
Build and develop a relationship with key accounts (Nature Basket, Foodhall, Reliance Smart Point).
Department Manager
GODREJ NATURE’S BASKET
Mumbai
10.2015 - 02.2017
Smooth functioning of inward and outward processes.
Procurement of NSM stocks.
Execution of damage and defective processes, damage and defective control measures, as per trend analysis.
Minimize the dump and consumption ratio.
Tracking, monitoring, and achieving the targeted average bill value (ticket size).
Monitor negative inventory articles to reduce them.
Implement the standard operating procedures (SOP) laid down by the company, the commercial audit score, and process corrections.
Ensure all processes in the store are followed, and audit it from time to time to check and ensure adherence, especially regarding stocks, cash, displays, safety, and security.
Training to store teams - SOPs/new initiatives.
Lead, coach, and motivate the team to deliver excellent customer service, and to demonstrate product knowledge to satisfy customer needs and queries.
Monthly reporting of actions taken for minimizing shrinkage, DAD, and cost control.
Barista Shift Supervisor
TATA Starbucks
Mumbai
08.2015 - 10.2016
Taking guest orders and making beverages.
Taking feedback from guests and maintaining it for records.
Always keep auditing in store.
Coordinate and motivate the team members to excel in their job functions.
Perform tasks and duties as assigned by the team leader and manager on duty.
Education
Bachelor of Science - Tourism And Hotel Management
ITM Hotel Management
Navi Mumbai
07-2014
HSC -
TILAK JUNIOR COLLEGE
Navi Mumbai
03-2009
SSC -
N.R ENGLISH HIGH SCHOOL
Navi Mumbai
03-2007
Skills
Sales growth
Market expansion
Team leadership
Customer relationship management
Competition analysis
Inventory management
Accomplishments
Won the Godrej National Award for Outstanding Food Specialist of the Year in the Cheese Category
Employee of the Month for the month of April 2016
Customer appreciation for the best service provided
Achieved store target (2018 and 2019)
Outstanding Contribution to Business Growth Award – Cremetilia (2021)
Coca-Cola Golden Spoon Award 2023 – Best Beverage Category Growth (Nature's Basket)
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Advanced (C1)
C1
Affiliations
Activities and Hobbies: Passionate about traveling to new destinations and experiencing diverse cultures Enthusiastic cricket player, enjoying both competitive and recreational matches