SAMEER GHIYA
Senior Manager Home Loan Operations
21- B , Barwara House Civil lines , Ajmer Road
Summary
Accomplished Senior Manager at HDFC Bank, adept in strategic planning and Loan disbursement. Spearheaded initiatives that significantly enhanced team productivity and customer satisfaction, leveraging analytical skills and negotiation prowess. Proven track record in exceeding performance targets and fostering organisational improvement . Direct reports to Branch Head to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Senior Manager
HDFC Bank
Jaipur
04.2012 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Mentored junior staff members for skill development and career progression within the organization.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
MBA - Finance
ICFAI
Hyderabad, India 03.2010 - 02.2012
B.COM
Commerce College
Jaipur 04.2004 - 03.2007
High School Diploma -
Bhartiya Vidhiya Bhawan Vidyasharam
JaipurSkills
Strategic Planning
Operations Management
Resource Allocation
Organizational improvement
Troubleshooting and problem resolution
Analytical Skills
Negotiation and Conflict Resolution
Customer Complaint Management
Accomplishments
- Achieved Results through effectively helping with team members
- For 3 years worked in HDFC Ltd Alwar branch as Asst.Branch Manager.
- Achieved High Home Loan Disbursement Growth YOY.
- Sucessfully completed mandatory online courses releated to work profile (HDFC LTD / HDFC BANK)
- Mentored many new joinees in areas of home loan operations , public dealing & conflict resolution
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Interests
Music
Travelling
Fitness
Timeline
Senior Manager
HDFC Bank
04.2012 - Current
MBA - Finance
ICFAI
03.2010 - 02.2012
B.COM
Commerce College
04.2004 - 03.2007
High School Diploma -
Bhartiya Vidhiya Bhawan Vidyasharam
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