SAMEER JADHAV

• Team handling overall strength 30.
• Working on Vision Specialty. Collection based project.
• Handling 50 Clients.
• Working on 8 different softwares.

• Working on EVBV and AR.

• Managing 5 days TAT from the appointment scheduled date.

• Providing daily feedback on Benefits as per the process requirement.

● Got accustomed to the dynamic nature of the process and performed with the Best of abilities.

● Provided detailed feedback to team members pertaining to performance and process skills.

● Effectively managed Multiple KPIs including, Quality, FCR revenue generation for client.

● Handled different teams from Nesting to Production.

● Assisted managers to deal with process level escalations.

● Played an important role in implementing various process level studies to make work flow more efficient and easy to understand.

● Worked as a Frontline executive made sure every call that I attended gets a first time resolution.

● Worked with a very well known insurance company United Healthcare as a Executive.

● Effective Performance displayed and received many positive surveys from various Client for resolving there queries effectively and provided them with an effective resolution.

● Also handled Client escalations calls and gave them prominent resolution and received positive feedback from them.

● Initiate performance improvement plan for users.

● Helped immediate supervisor to help there team members to come out of PIP and outperform to achieve the required goals.

● Also conducted many training sessions for new joiner to help them understand the process requirements and organizational level requirements. Also handled team in absence of an immediate supervisor.