Sameer Khan
Project Manager - IT
Hyderabad
Summary
Quintessential leader with a unique personality and a forward-thinking mindset. Wizard at motivating teams and driving them towards success in all endeavors. Known for employing constructive leadership techniques, solution oriented thinking and an entrepreneurial approach to achieve outstanding results. Firmly believes that with unwavering faith and relentless perseverance, any goal can be achieved.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Project Manager - IT
SHELLINFO SG GLOBAL DIGITAL TECHNOLOGIES
05.2023 - 03.2024
- Pivotal role in managing all facets of the project including planning, budgeting, risk management, vendor negotiations, maintenance and operations.
- In spite of shrinkage, ensured optimal resource allocation to successfully manage project through continual monitoring, adapting to situations and constant feedback improving productivity by 21%.
- Built effective communication channels across the board with the help of a reducing TAT by roughly 30%.
- Presented weekly and monthly review of project to all stake holders.
- Led regular reviews with cross-functional teams to monitor progress against schedule milestones and take proactive measures to address delays and bottlenecks.
- Identified operational inefficiencies and restructured processes improving service delivery.
- Improved quality standards and metrics for project deliverables.
- Responsible to manage project budgets, tracking expenses, forecasting costs, and ensuring financial accountability.
- Identification of cost-saving opportunities and optimize resource utilization to meet budget constraints.
- Fostered a progressive environment in the team ensuring collaboration, effective conflict resolution, constructive feedback and goal oriented approach.
Team Leader - Data Protection Services
WIPRO LIMITED
06.2022 - 02.2023
- Led a team of 130 corporate data protection experts supporting clients across the globe.
- Responsible for handling 100% of floor operations.
- Identified operational flaws and made necessary changes through constructive leadership boosting team morale and productivity by 30%.
- Governed backlog management effectively, maintaining the aged cases count 17% below threshold.
- Implemented rewards for knowledge contributions, increasing KB contribution by over 200% and improving the Knowledge Base.
- Prepared and presented reports on data protection activities, compliance status, incidents, and breaches to senior management and other stakeholders, as required.
IT Service Delivery Specialist
IBM INDIA PVT LIMITED (Kyndryl India Pvt Ltd)
09.2015 - 05.2022
- Key resource of an L1 Technical Support help desk.
- Leader of team stacks in the first month and featured in top 3 throughout.
- Mastered process in three months and started training new joiners.
- Optimized training modules thereby reducing go-live duration by 50%.
- Monitored events dashboard and coordinated severity issues with 100% success rate.
- First employee in the team ever to take up the role within one month of joining.
- Always exceeded the KM & CSL target of 97%.
- Seamlessly handled 70% of all floor activities.
- Spearheaded a team of 14 to attain metrics despite 60% reduction in headcount.
- Aided in increasing KB coverage from 10% to 80%, improving FTF by 60%.
- Maneuvered 100% of training, onboarding and mentored entire team.
- Brainstormed process improvements and automation reducing FTE requirement by 20%.
- Awarded the best service delivery team in 2019 and most valuable player in 2021.
Education
B. Tech - Electronics and Communications Engineering
Jawaharlal Nehru Technological University
Hyderabad 01.2011 - 01.2015
Skills
Service Delivery Management
Project Management
Root-cause Analysis
IT Service Management
Cross-functional Team Leadership
undefinedPersonal Information
Timeline
Project Manager - IT
SHELLINFO SG GLOBAL DIGITAL TECHNOLOGIES
05.2023 - 03.2024
Team Leader - Data Protection Services
WIPRO LIMITED
06.2022 - 02.2023
IT Service Delivery Specialist
IBM INDIA PVT LIMITED (Kyndryl India Pvt Ltd)
09.2015 - 05.2022
B. Tech - Electronics and Communications Engineering
Jawaharlal Nehru Technological University
01.2011 - 01.2015
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