Sameer Khan
ERP Consultant (Education Domain)
Bangalore,KA
Summary
Project Lead with proven expertise in ERP implementation and project management at Edchemy Solutions. Achieved significant improvements in system performance through effective team leadership and strong client engagement. Skilled in problem-solving and delivering solutions that meet business objectives on time.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Lead
Edchemy Solutions (I) Private Limited
Bangalore
12.2022 - Current
- Leading project planning, resource allocation, and client communication for ERP implementation.
- Coordinating cross-functional teams to ensure timely delivery of solutions.
- Managing system upgrades, issue resolution, and feature enhancements.
- Conducting performance reviews and aligning project goals with business objectives.
- Supporting technical integrations and providing post-deployment assistance to clients.
Application Support Engineer
Tech Avant Garde
Bangalore
01.2017 - 11.2022
Implemented Lyceum ERP, enhancing academic and administrative operations across institutions.
Configured and deployed 12 integrated modules tailored to client requirements.
- Customized each module to align with specific operational workflows.
- Delivered comprehensive user training sessions and provided ongoing technical support.
- Ensured seamless integration of modules to optimize system performance.
- Acted as primary liaison between clients and internal technical teams for effective communication.
Customer Support Executive
Hinduja Global Solutions Limited
Bangalore
11.2015 - 07.2016
- Identifying customer's needs, clarify information, research every issue and providing solutions.
- Managing outbound calls in a timely manner.
- Ilandled these campaign TVR, FCL Welcome, Reminder, Collection, X-bucket.
- Build sustainable relationships and engage customers by taking the extra mile.
- Used tools Zoiper, Ameyo, CRM System.
Education
Bachelor of Engineering - ECE
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Bhopal06-2015
Skills
- Project management
- ERP implementation
- User training
- Issue resolution
- Time management
- Problem Solving
- Project documentation
- Project coordination
- Database installation and troubleshooting
- Technical support and administration
- Tools: Jira, OS ticking system, HTML, Mantis, Mail Merge, MS SQL Server, Event Viewer, SQL Server Profiler
Personal Information
- Date of Birth: 04/11/94
- Gender: Male
- Nationality: Indian
Language Competency
- English
- Hindi
Certification
- Certified Microsoft Innovative Educator (MIE)
- Certified Microsoft Innovative Educator Expert 2020-2021 (MIEE)
- Certified Microsoft Innovative Educator Expert 2021-2022 (MIEE)
- Certified Microsoft Innovative Educator Expert 2022-2023 (MIEE)
- Power BI Desktop
Accomplishments
- Educated 5,000 teachers on O365 apps to ease their daily work
- I received the MIEE certificate three times
- Implemented hybrid learning for the schools and colleges
- Training for teachers and administrators on O365 apps (Teams, Sway, Forms, OneNote, SharePoint, Flipgrid, Planner, and Microsoft Office)
- Giving the orientation program to students and parents to understand digital literacy
- Conducting live events for a training session for any new updates
- Training on the Microsoft learning path for course certification
- Implementing teams as per school and college requirements
- Implementation with Bharat Bill Pay, Paytm, and Tally
- Implementation with LMS (Moodle)
- Bulk login creation through the admin portal, and assigning the license and roles
Timeline
Project Lead
Edchemy Solutions (I) Private Limited
12.2022 - Current
Application Support Engineer
Tech Avant Garde
01.2017 - 11.2022
Customer Support Executive
Hinduja Global Solutions Limited
11.2015 - 07.2016
Bachelor of Engineering - ECE
Rajiv Gandhi Proudyogiki Vishwavidyalaya
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