Sameer Krishnankutty
Alappuzha
Summary
Technical manager specializing in customer support, with a strong history of leading teams to deliver complex projects. Demonstrated ability to enhance operational efficiency and client satisfaction through effective resource optimization. Skilled in training teams and improving system performance, resulting in measurable improvements in productivity.
Overview
3
3
Languages
25
25
years of professional experience
Work History
Technical Manager
Borri Power India Pvt Ltd
Hydrabad
08.2022 - 01.2026
- Led after-sales support team to ensure seamless service operations.
- Provided technical support to clients and field engineers for site-related issues.
- Supported tendering and sales teams with necessary technical assistance.
- Monitored spare parts movements for efficient inventory management.
- Conducted training sessions on new systems for staff development.
- Collaborated with cross-functional teams to resolve complex technical challenges.
- Analyzed customer feedback to consistently improve service delivery standards.
- Facilitated communication among project teams, clients, and stakeholders to ensure alignment.
Technical Manager
Borri Power ME FZCO
Dubai
08.2017 - 03.2022
Sr Customer support engineer
Statron ME FZCO
Dubai
09.2010 - 06.2017
- Utilized technical expertise to resolve complex customer inquiries efficiently.
- Collaborated with cross-functional teams to improve product support documentation.
- Trained junior staff on customer service protocols and technical solutions.
- Analyzed customer feedback to identify opportunities for service enhancements.
- Managed escalated support tickets while coordinating with engineering teams.
- Developed training materials on syatem deployments and updates.
Service Coordinator
Unitek Power Pvt Ltd
03.2008 - 09.2010
- Coordinated service operations to achieve timely project completion and client satisfaction.
- Managed service personnel schedules while effectively tracking project progress.
- Addressed client inquiries and resolved service-related issues through effective communication.
- Collaborated with technical teams to enhance service delivery processes.
Field Service Engineer
dubas engineering P Ltd
10.2000 - 01.2008
- Executed on-site installations of UPS systems and components.
- Provided technical support and troubleshooting for client equipment issues.
- Developed and maintained detailed service reports and documentation.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Trained clients on system operations and preventative maintenance practices.
Education
Three Year Diploma - Electrical Engineering
Sate Board of Technical Education
Kerala04-1999
Skills
- Project management
- Technical support
- System training
- Resource optimization
- Problem resolution
- Team leadership
- Time management
- Adaptive learning
- Team collaboration
Languages
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Malayalam
Native
Native
Timeline
Technical Manager
Borri Power India Pvt Ltd
08.2022 - 01.2026
Technical Manager
Borri Power ME FZCO
08.2017 - 03.2022
Sr Customer support engineer
Statron ME FZCO
09.2010 - 06.2017
Service Coordinator
Unitek Power Pvt Ltd
03.2008 - 09.2010
Field Service Engineer
dubas engineering P Ltd
10.2000 - 01.2008
Three Year Diploma - Electrical Engineering
Sate Board of Technical Education