SAMEER NANGARE
Senior Technical Support Engineer
Pune
Summary
Technical Support Engineer with 6+ years of experience in end-to-end solutions for client problems using investigating and debugging skills. IT Product Management System Testing & Configuration Technical Solution Dedicated professional seeking challenging roles into System Administration of Linux and Windows servers
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Senior Technical Support Engineer
Red Hat India
Pune
10.2020 - Current
- Docker, Podman, Skopeo, Buildah, RHEL, Red Hat Quay and Openshift
- Providing support to customers on containerization and container-tools globally
- Investigating and troubleshooting issues, developing solutions for customers while understanding business requirements
- Writing and publishing Knowledge Base Article solutions which help customers for reference and solving issues
- Contribution to development of the product by raising bugs, RFEs for new features and enhancements
- Collaboration with cross-functional teams for customer issues by understanding the business impact of customers
- Following the case workflow and providing updates maintaining SLAs by setting right expectations to customers on severity/priority cases
- Providing technical collaborations to other teams on interconnected issues.
Associate Platform Systems Admin
BMC Software
12.2018 - 08.2020
Junior Platform Systems Admin
Manpower Group
12.2018 - 08.2020
- On-premise BMC Software
Junior Platform Systems Admin
NITYO Infotec, On-premise BMC
08.2016 - 09.2018
- Kaazing, FTP, DNS, Docker, Openshift
- Understood and gathered requirements from different angles and performed gap analysis to follow the systems & operations with proper resolution
- Served as an Administrator Kubernetes cluster in Openshift and Rancher environment
- Worked on creating project (kaazing) in Openshift/rancher environment, configuration, and deployment of pods, troubleshooting kaazing issues and Active Directory and DNS tasks
- Handled migration tasks, performed cluster/server administration tasks; migration includes Windows-to-Linux OS, DC-to-DC, VM environment-to-Openshift/Rancher
- Worked on patching activities using BMC Blade Logic server automation console, participating in monthly maintenance activity
- Participation in outage calls and performing troubleshooting
- Proactive participation in disaster recovery (DR) exercises for achieving HA; worked on prerequisites and performed server/cluster side activities
- Performed basic tasks on Amazon AWS like EC2 instance deployment, storage allocation, security groups etc.
Education
Bachelor’s Degree - Information Technology
Sharad Chandra Pawar College of Engineering
Otur, inDiploma - Information Technology
Amrutvahini Polytechnic, Mumbai University
Skills
FUNCTIONAL SKILLSCustomization & Implementation ~Automation & Configuration ~Technical Solution ~Client Engagement ~Team Coordination
DevOps
Support system management
DevOps
Technical documents comprehension
Technical issues analysis
Accomplishments
IT SKILLS
- OS Platform: Centos 7, RHEL 7/8/9, Windows Server 2008/2012/2016
- Network Protocols: SMTP, TCP/IP, FTP, SFTP, LDAP, Telnet
- Virtualization: VMWare VCenter
- Container technology: Docker, Podman
- Configuration Management: Ansible
- Language: Shell Scripting
Certification
Red Hat Certified Engineer (RHCE)
Timeline
Senior Technical Support Engineer
Red Hat India
10.2020 - Current
Associate Platform Systems Admin
BMC Software
12.2018 - 08.2020
Junior Platform Systems Admin
Manpower Group
12.2018 - 08.2020
Junior Platform Systems Admin
NITYO Infotec, On-premise BMC
08.2016 - 09.2018
Bachelor’s Degree - Information Technology
Sharad Chandra Pawar College of Engineering
Diploma - Information Technology
Amrutvahini Polytechnic, Mumbai University