Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sameer Pasha J

Bangalore Rural

Summary

Results-driven Technical Operations Specialist at Simplotel with expertise in ticketing tools and CRM software. Proven ability to enhance user satisfaction through effective communication and collaboration. Skilled in maintaining meticulous documentation and identifying service performance issues, ensuring seamless technical operations and client support.

Work History

Technical Operations Specialist

Simplotel
Bengaluru
02.2025 - Current
  • Communicate directly with clients and customers, handling queries related to Booking Engine, service renewals, emails, and domains.
  • Collaborate with cross-functional teams to ensure smooth technical operations and issue resolution.
  • Maintain detailed records and documentation for service-related updates and client feedback.
  • Provide technical assistance and professional support via calls and emails, enhancing user satisfaction.
  • Identify inconsistencies and flag potential issues in service performance and documentation.

Education

B. Tech - Computer Science And Engineering

Dayananda Sagar University
Bengaluru
07-2023

Skills

  • Ticketing tools (Jira, Zoho, etc)
  • Microsoft Office (Excel, Word, Outlook)
  • Audio/Video Review Tools (basic level)
  • CRM software (if applicable)
  • Google Workspace

Accomplishments

  • Cultural Award for Exceptional Work & Customer Support
    Recognized by Simplotel for outstanding dedication to client satisfaction, communication excellence, and consistently going above and beyond in delivering support.

Languages

Kannada
First Language
English
Advanced (C1)
C1
Urdu
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Timeline

Technical Operations Specialist

Simplotel
02.2025 - Current

B. Tech - Computer Science And Engineering

Dayananda Sagar University

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Sameer Pasha J