Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sameer Patel

Pune

Summary

Fraud Analyst with 2.5 years of experience in fraud domain with a strong commitment to financial security. Experienced in fraud dispute resolution, live transaction monitoring, audit and risk management, chargeback, identifying and analyzing fraud trends and mitigating frauds.

Overview

3
3
years of professional experience

Work History

Fraud Detection Analyst

PwC
08.2024 - Current
  • Conducted investigations to identify fraudulent activity and suspicious transactions.
  • Monitored customer accounts for any suspicious or unauthorized activity.
  • Worked on cases like Account Takeover, First Party Frauds, etc., by investigating account and member activity, break-ins, transaction location, member dispute, etc.
  • Reviewed and worked on remediation alerts to ensure proper and complete investigation.

Fraud And Risk Analyst

OneCard
Pune
09.2023 - 07.2024
  • Conducted in depth investigations into complex fraud cases by contacting customers and handling their disputes
  • Quality check and audit of live transaction monitoring process and dispute management adhering to the risk strategies
  • Proficiently managed cases with rotating funds, anti-money laundering and resolved working on strict timeline
  • Handled account take over frauds, investigating the case thoroughly
  • Actively handled high level escalations with LEA and Banks
  • Continuously worked on the integration of the overall process with different verticals including merchant risk, audit, live trends and customer disputes

Fraud Investigator

Citi Bank
Pune
04.2021 - 03.2023
  • Proficiently managed chargeback process, reviewed transactional disputes and account fraud cases with cross functional teams adhering to the strict timelines
  • Led end-to-end case handling, including documentation, thorough review and client communication consistently meeting SLAs
  • Frequently handled high level escalations, resolving complex fraud issues maintaining compliance and regulatory standards to ensure client satisfaction
  • Enhanced process quality through strategic implementation, and managed continuous process improvement

Education

BBA - Business Administration

SKNCC
Pune
01.2020

Skills

  • Dispute Resolution
  • Audit
  • Quality check
  • Fraud Analysis
  • Transaction review
  • Research abilities
  • Fraud Prevention
  • AML
  • Customer communication
  • Root cause analysis
  • Risk Management

Languages

  • Hindi, First Language
  • English, Proficient (C2)

Timeline

Fraud Detection Analyst

PwC
08.2024 - Current

Fraud And Risk Analyst

OneCard
09.2023 - 07.2024

Fraud Investigator

Citi Bank
04.2021 - 03.2023

BBA - Business Administration

SKNCC

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Sameer Patel