Sameer Shirke
Thane
Summary
Optimizing operations and total quality performance, through proven expertise in effective process implementation, hands-on leadership
An incisive professional with more than 10 years of experience in Data Management. Enthusiastic in approaching organization-wide challenges from many angles and utilizing financial expertise to deliver effective solutions. Collaborative management style with strong leadership instincts and ability to excel independently. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Officer
Citi Services India Pvt. Ltd
05.2020 - Current
- Analysis and manipulation of large data sets; manage complex data sets for business review and workload management
- Utilize multiple Client platforms to support ad hoc queries and escalations
- Provide ad-hoc analyses in Excel/Access for management and various internal groups; handle impromptu queries for feedback or analysis to support global processes
- Develop Excel/PPT based reports/scorecards
- Liaison with technology team and ascertain that business requirements implemented for KYC
- Performing data auditing and validation
- Preparation of management reports and /or automation of the production of reports utilizing MS Access and MS Excel
- Resolving data issues or discrepancies
- Liaison with internal departments to retrieve data
Subject Matter Expert
Hexaware Technologies Pvt Ltd
02.2019 - 05.2020
- Managing master data, including creation, updates, and deletion
- Translates raw data into information
- Develop reports and analysis for commercial cards in LATAM Region CITI Commercial cards
- Generating reports from single or multiple systems
- Troubleshooting the reporting database environment and reports
- Identifying patterns and trends in data sets
- Defining new data collection and analysis processes
- Reporting Ad-hoc Activities from clients related to process
- Helping Automation team in order to automate the process
- Interaction with the clients in order to generate the required report necessary for decision making.
Processing Specialist
FirstData India Pvt Ltd
06.2014 - 01.2019
- Responsible for correspondence work in order to processing the data to the Customer
- Worked on Operating systems – Citrix, Vision plus, SRS
- Indexing the work in the relevant Queue for work processing
- Working on mail bureau for solving the cases
- Identification and verification of the Card holder
- Processing the case as per the Cardholder request
- Letter writing for sending the correspondence to the Cardholder
- Make the Amendments in the Card services using system vision plus
- Provide Customer service by solving all card related queries
- Overall analysis of the Cardholder’s account and their cards
- Make the analysis of the Cardholder statement i.e
- Payments, balances, due dates and provide the solution to Cardholder
- Analyze data to determine root cause of issues and provide resolution
- Monitor pending records queue to ensure time-lines and priorities are being met
- Effectively communicate any system issues or time-lines that are in jeopardy to immediate supervisor
- Research and resolve problem records
- Quality check worked items per procedures as needed
- Compile stats and feedback to Supervisor.
Associate Operations – Mutual Fund
ICICI SECURITIES
11.2009 - 06.2010
- Scrutinize TI application form and dispatch to registrar
- Upload the feed of various AMC's
- Update the TI status in the trading screen
- Handling the execution part of the TI Order
- Preparing MIS Monitor daily aging reports to ensure turnaround time
- Prepare & Maintain documentation which is required for correspondence with Registrar
- Handling software tool like FCRM, Trading Screen, Info pool
- Maintaining reports using tools like Excel
- Maintaining physical records through filing system
- Daily reconciliation of processing done
- Interacting with teams such as Customer service, Operation, Finance for various activities.
Education
Post Graduate Diploma in Management - Marketing And Finance
ITM Business School
Dombivli, Maharashtra04.2013
Bachelor of Management Studies - Marketing
Dnyansadhana College
Thane, Maharashtra03.2008
Languages
English
Hindi
Marathi
Personal Information
- Date of Birth: 06/06/88
- Marital Status: Married
Hobbies and Interests
Listening Music & singing
Timeline
Officer
Citi Services India Pvt. Ltd
05.2020 - Current
Subject Matter Expert
Hexaware Technologies Pvt Ltd
02.2019 - 05.2020
Processing Specialist
FirstData India Pvt Ltd
06.2014 - 01.2019
Associate Operations – Mutual Fund
ICICI SECURITIES
11.2009 - 06.2010
Post Graduate Diploma in Management - Marketing And Finance
ITM Business School
Bachelor of Management Studies - Marketing
Dnyansadhana College
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