Sameer Zaman
Patna
Summary
Salesforce Administrator with 3+ years of experience delivering solutions to customers within deadlines. Strong planning, organizational, and communication skills. Self-reliant in performing analysis and making recommendations.
Overview
3
3
years of professional experience
Work History
Salesforce Developer & Ops Support
GE POWER
08.2021 - 08.2024
- Company Overview: GE Power is a world energy leader providing equipment, solutions and services across the energy value chain from generation to consumption
- Its technology produces a third of world’s electricity, equips 90% of power transmission utilities worldwide and its software manages more than 40% of the world’s energy
- ServiceMax: Installed ServiceMax managed package in SFDC and provided customized functionality to the business
- ServiceMax allows users to track their projects, workplace and engineer’s daily activities
- Monitoring Applications and infrastructure alerts and reacting quickly
- Recommending and implementing solutions to mitigate repeat product issues
- Taking ownership and responding to open support tickets
- Closing open support tickets by adhering to the production support service legal agreements
- Identifying and implementing automation opportunities to ensure success
- Managing users, profiles and Roles withing salesforce CRM, this involved designating access to the applicable user within user hierarchy
- Debugging Apex Classes, Triggers, Batch Processing, Custom email templates, custom visual force components, asynchronous jobs, callouts etc
- Configuring Custom Objects, fields, workflow Rules, Custom settings, Field sets and validation Rule
- Worked with Development of Apex Classes, writing Test Cases and deployment of Code through Flosum from sandbox to production environment
- Involved in Bug fixing and new enhancement
- Providing support to end users and resolving the issues within SLA’s
- Involved in everyday scrum calls meetings and discussion about work status and assigned tasks
- GE Power is a world energy leader providing equipment, solutions and services across the energy value chain from generation to consumption
- Its technology produces a third of world’s electricity, equips 90% of power transmission utilities worldwide and its software manages more than 40% of the world’s energy
Education
Bachelor of Technology - Computer Science
KIIT University
Bhubaneswar, OdishaSkills
- Salesforce
- ServiceMax
- SOQL
- HTML
Role
Salesforce Administrator
Designation
Associate consultant (B1)
Timeline
Salesforce Developer & Ops Support
GE POWER
08.2021 - 08.2024
Bachelor of Technology - Computer Science
KIIT University
Similar Profiles
Rodrigo VallejoRodrigo Vallejo
Senior Project Manager at GE PowerSenior Project Manager at GE Power
Rickeal FlemingRickeal Fleming
Talent Sourcer at GE PowerTalent Sourcer at GE Power
Mohammed Muazzam DamdaMohammed Muazzam Damda
Mechanical Inspector at GE PowerMechanical Inspector at GE Power
MD SHABBIR HASSANMD SHABBIR HASSAN
DOCUMENT ASSISTANT at THE COMPUTER INSTITUTEDOCUMENT ASSISTANT at THE COMPUTER INSTITUTE
Dr. Md. Shams RazaDr. Md. Shams Raza
Associate Faculty at Dept. Of Computer Science, V.K.S.UAssociate Faculty at Dept. Of Computer Science, V.K.S.U