SAMEERA ANANDATHEERTHA
Delivery Director
Bangalore
Summary
Highly accomplished and strategic-minded Director of Delivery with extensive experience in leading and optimizing delivery operations for organizations across diverse industries. Proven track record of successfully delivering complex projects on time, within budget, and with exceptional quality. Strong leadership abilities coupled with excellent problem-solving and communication skills. Committed to driving operational excellence, fostering cross-functional collaboration, and exceeding customer expectations.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Delivery Director
Unisys Global Services India
Bangalore
01.2022 - Current
- Lead end-to-end delivery operations for global organization, ensuring successful execution of multiple concurrent projects with budgets ranging from $3 million to $5 million.
- Developed and implemented strategic plans to optimize delivery processes, resulting in a 35% increase in overall efficiency and productivity.
- Built and manage high-performing delivery teams, fostering culture of accountability, collaboration, and continuous improvement.
- Oversee project portfolio management, including resource allocation, risk mitigation, and stakeholder communication, ensuring alignment with organizational objectives.
- Implement project management best practices, including Agile methodologies, to drive timely and successful project delivery.
- Collaborated closely with cross-functional teams, including sales, product development, and customer support, to ensure seamless end-to-end project execution and customer satisfaction
- Manage a team of over 500 across all regions globally
- Created and enforced detailed organization processes to increase quality and service standards
Senior Manager – Operations (Centre Manager
Unisys Global Services India
Bangalore
09.2015 - 12.2022
- Led a team of 300+ employees in overseeing day-to-day operations and optimizing productivity.
- Developed and implemented strategies to streamline processes, resulting in a 20% increase in overall efficiency.
- Oversaw successful execution of multiple projects, ensuring adherence to timelines and budgets.
- Identified and implemented cost-saving initiatives, resulting in annual savings of $1 million.
Established key performance indicators (KPIs) and implemented performance tracking mechanisms. - Fostered a culture of continuous improvement, promoting employee engagement and innovation.
- Organized and detail-oriented with a strong work ethic
Team Manager
Unisys Global Services India Private Limited
Bangalore
03.2011 - 09.2015
- Drafting, strategizing and implementing project plans and outcome
- Tracking daily progress of operations, identify barriers to performance factors and solving daily issues
- Liaison with clients on regular basis, understanding performance issues and implementing changes in lieu current requirements
- Manage implementation of new client deployments, approved policy, procedure, help file change requests, and Centre initiatives
- Strategizing process work-flow and implementing process enhancements
- Identification of training requirements and taking necessary initiatives for implementation
- Overseeing recruitment requirements, candidate liaison and staff retention
- Skills & talent development in lieu with process flow and upcoming changes
- Ensuring the quality parameters are met, mapping the IJP programs’ KRAs, resource planning, appraisals and SLA adherence & Compliance
Assistant Team Manager
WNS Global Services
Bangalore
12.2008 - 03.2011
- Lead and managed team of over 50 professionals, overseeing daily activities, setting performance goals, and providing ongoing coaching and feedback.
- Collaborated with cross-functional teams to identify and address operational challenges, fostering a culture of continuous improvement and innovation.
- Monitored key performance indicators (KPIs) and metrics to track team performance, identify trends, and implement corrective actions as needed.
- Conducted regular performance reviews, recognizing top performers and providing guidance for skill development and performance improvement.
- Implemented training programs to enhance team members' skills and knowledge, ensuring they were equipped to meet operational objectives.
- Oversaw budgetary planning and resource allocation, optimizing resource utilization and ensuring cost-effective operations.
- Developed and implemented standard operating procedures (SOPs) to ensure consistency and adherence to quality standards.
Senior Claims Analyst/ Practice Coach
WNS Global Services
Bangalore
06.2005 - 12.2008
- Processed and evaluated high volume of auto insurance claims, adhering to company guidelines and industry regulations.
- Investigated and analyzed claim documents, policy coverage, and supporting evidence to determine claim validity and appropriate settlement amounts.
- Communicated with policyholders, claimants, and third-party vendors to gather information, clarify policy coverage, and negotiate settlements.
- Worked closely with insurance adjusters, medical professionals, and legal experts to assess and resolve complex bodily injury claims.
- Maintained accurate claims records and documentation, ensuring compliance with company standards and regulatory requirements.
- Provided exceptional customer service, addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Oversee a team of claims associates, providing guidance and support to ensure efficient claims handling and adherence to company policies and procedures.
- Investigate and evaluate complex claims including bodily injury and liability claims
- Negotiate settlements with claimants and third-party vendors, ensuring fair and equitable resolutions within authorized limits.
- Maintain accurate claims files, documentation, and records, ensuring data integrity and confidentiality.
- Train and mentor new claims associates, providing guidance on claims handling best practices and fostering a culture of continuous learning and professional development.
- Handle escalated customer complaints, demonstrating strong problem-solving skills and a commitment to customer satisfaction.
Entry Level Associate
IBM Global Services India
Bangalore
05.2004 - 04.2005
Education
Executive MBA - Lean Operations Management
Alliance Business School
Bangalore 06.2016 - 06.2018
Certified Project Management Professional -
National Institute For Management Professionals
Bangalore 01.2015 - 02.2015
ITIL V3 Foundation certified -
Target
Bangalore 01.2012 - 02.2012
Bachelor’s Degree - Physiotherapy
RGUHS
Bangalore 06.1998 - 01.2003
Skills
Project Managementundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Delivery Director
Unisys Global Services India
01.2022 - Current
Executive MBA - Lean Operations Management
Alliance Business School
06.2016 - 06.2018
Senior Manager – Operations (Centre Manager
Unisys Global Services India
09.2015 - 12.2022
Certified Project Management Professional -
National Institute For Management Professionals
01.2015 - 02.2015
ITIL V3 Foundation certified -
Target
01.2012 - 02.2012
Team Manager
Unisys Global Services India Private Limited
03.2011 - 09.2015
Assistant Team Manager
WNS Global Services
12.2008 - 03.2011
Senior Claims Analyst/ Practice Coach
WNS Global Services
06.2005 - 12.2008
Entry Level Associate
IBM Global Services India
05.2004 - 04.2005
Bachelor’s Degree - Physiotherapy
RGUHS
06.1998 - 01.2003
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